Operations Team Member

Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title:Operations Team Member

Location:Bangalore

Business & Team:Retail Operations

Impact & contribution:

An operations professional who consistently makes things happen for customers by doing things right and delivering a high‑quality customer experience.

• Contributes to helping customers achieve their goals through reliable, accurate, and timely operational support.
• A highly motivated self‑starter who takes ownership and accountability, performing effectively both independently and as part of a team.
• Demonstrates exceptional time management skills, balancing priorities to meet deadlines without compromising quality.
• Delivers outstanding customer service, building strong relationships with both internal and external stakeholders across CBA.

Roles & Responsibilities:

• Gain understanding of customer requests and processing documentation within agreed turnaround times, ensuring consistent accuracy in a high-volume environment.
• Exhibit adherence to policy and procedure and meet or exceed established Service Level Agreement.
• Take responsibility for the quality of work submitted and ensure highest standards are maintained.
• Applying sound risk management practices by pro-actively identifying and responding to risks and reporting them, as necessary.
• Providing high levels of internal customer service by working with internal stakeholders to resolve any customer issues.
• Raise operational continuous improvement suggestions identified while completing tasks.
• Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.
• Have necessary understanding of CBA retail products.

Essential Skills:

• Minimum of 1-3 years experience in a related operational role.
• Exposure/Experience working in Banking Operations.
• Highly energetic and driven professional with a strong focus on continuous improvement and delivering an exceptional customer experience.
• Demonstrates effective leadership capabilities, confidently guiding teams and acting as a dependable backup to the manager when required.
• Brings strong expertise in query management, ensuring timely resolution through structured analysis, sound judgment, and clear communication.
• Excels in stakeholder and interpersonal management, building trust and collaborating effectively with Australian onshore stakeholders and cross‑cultural teams.
• Shows exceptional attention to detail, numerical accuracy, and analytical rigor, coupled with a curious mindset that proactively identifies root causes and drives continuous improvement.

Qualifications:

• Bachelor's degree in a relevant field such as Finance, Accounting, or Business.