We are seeking a proactive and hands-on Operations Team Leader to oversee the day-to-day operations of our vehicle fleet and driver team. This role involves managing frontline staff, coordinating vehicle maintenance and logistics, and ensuring high service quality. The ideal candidate has a strong background in fleet or automotive operations, demonstrates leadership capabilities, and thrives in fast-paced environments.
Key Responsibilities
- Lead and supervise a team of drivers and support staff in daily fleet operations
- Plan and monitor vehicle usage, availability, maintenance, and repairs
- Handle vehicle insurance processes and incident response coordination
- Organize and manage driver clusters to ensure optimal coverage and efficiency
- Train, onboard, and support new drivers; implement performance improvement and recognition programs
- Track team performance, service quality, and operational KPIs
- Ensure strict compliance with internal policies, safety procedures, and regulatory requirements
- Work closely with cross-functional teams (e.g. Customer Service, HR, Maintenance) to resolve operational issues
- Maintain accurate records of fleet activities, costs, and incidents
