Hiring Alert || Team Leader – Operations
- Location: Kolkata
- Process: Domestic E-Commerce Process
Key Requirements:
- Minimum 1–2 years of experience as a TL in BPO (Domestic process preferred)
- Strong knowledge of KPIs (AHT, CSAT, Shrinkage, Productivity)
- Excellent team handling & stakeholder management skills
- Graduate (mandatory)
Role Highlights:
- Drive team performance & SLA adherence
- Manage escalations and performance reviews
- Ensure quality & customer satisfaction
