Job Description:
Looking for Team lead Operations for work from office Candidate will be responsible to lead a team of customer care representatives.
Team lead - Work on-site (AHMEDABAD
)Note - Should know Italian Languag
e
Roles and Responsibilitie
- s:Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team's visio
- n.Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues activel
- y.Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involve
- d.Recognise and reward good performance, provide feedback and encourage professional developmen
- t.Support team members professional development by providing opportunities for training and growt
- h.Ensure team compliance with company policies and procedure
- s.Support and guide team members to ensure they meet their individual targets and KPI
- s.Generate reports on team performance and provide regular updates to senior managemen
- t.Work with Logistic or ecommerce doma
in
Desired Profi
- le:Strong Reasoning Ability. Should be a self-starter and self-motivat
- ed.Matured thought process; Good judgment and decision-making skil
- ls.Team Management skills and ability to drive Quality and Productivi
- ty.Excellent communication skills, including the ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation forma
- ts.Proactive and responsible approach to work with initiative and problem-solving capabili
- ty.Strong with People Management & should be well versed with conducting performance appraisa
- ls.Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of proje
- cts·Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tas
- ks.Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when nee
- ded·Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage proces
- ses·Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupa
ncy
Experience: 1-2 years experience in BPO dom
ain.
Education: Any Gra
duate
Compensa
- tion: Salary: - 7 to 10 LPA Per
- Annum.Benefits: Performance bonus, Shift allowance, Insurance and other ben
efits.
Thanks & R
egards,H
R Team.
