Operations Team Lead

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Role: Team Lead - Operations.

Experience: 2 years as team lead on papers (International Voice and Sales).

Location: Hyderabad.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!

Role Overview:

With our eyes set on the future, we are looking for an energetic, outcome-oriented Team Lead - Operations to drive the team to achieve the set KPI Targets – Performance, Productivity & Hygiene and enable long-term client success with the client's full-funnel Marketing Solutions product suite. Join us in our mission to drive real business outcomes for our clients.

Key Responsibilities:

• Develop and execute a strategy to drive long-term success with their clients at scale.
• Inspire and develop the team to provide the best in market consultative
• solutions to shape and grow our client's business.
• Coach and develop team members to be resilient in the face of challenges
• and setbacks and help them distinguish between what's relevant to make
• sense of complex situations.
• Develop and maintain a deep understanding of our Marketing Solutions
• product portfolio and industry knowledge to be able to guide your team
• through difficult customer engagements.
• Be the liaison between the client and the team. Own up Client Engagement
• and Sales Management for the process.
• Develop and implement best practices and key metrics for your team to
• provide world class new customer education and onboarding.
• Identify areas of opportunities in our services and contribute to the
• development of systems, tools, and processes to realize those opportunities.
• Influence product enhancements, collaborating closely with marketing,
• product, and other cross-functional teams.
• Client Management, SLA Management, Stakeholders Management,
• Performance management.
• Excellent communication, organizational, customer service skills, Team
• Management, Time management, Good Analytical skills & strategic thinking
• Open to working in a 24/7 environment.

Qualifications:

• 4-5 years of overall relevant experience of which at least 1 years of experience into Managing people.
• Degree in Sales & Marketing/Business Studies or other related areas preferred with (Any Graduation / MBA in Sales & Marketing Preferred).
• CMS Navigation Proficiency required in handling day to day operations.
• Sales knowledge on social media platform.
• Performance Review and Reporting Skills.
• Candidates should be flexible with rostered day offs and working in shifts.
• Salesforce Hands-on Experience an added advantage.

Must have skills:

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Excellent communication and leadership skills.
• Organizational and time-management skills.
• Decision-making skills.
• Graduate in any stream.
• Sense of ownership and pride in your performance and its impact on the company's success.
• Critical thinker and problem-solving skills.
• On-the-job training.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.

What's in it for you

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

Note:This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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