Operations Team Lead

Foundever is hiring Team Leader Operations for International Hospitality Process

We're Hiring – Team Leader (International Hospitality Process)

Location: Airoli - Andheri Chandivali

Education: HSC / Graduate

Experience: Minimum 1 Year as a Team Leader (Chat or Blended process only no back office experience) Prior experience from Hospitality Process

Process: International (Only international Process applicants should apply)

Shift Window: 24/7

Week Offs: 2 Rotational week off

5 Days Working

What We're Looking For:

Experience in team handling

Prior client management exposure

Strong in Excel & reporting

Excellent communication skills

Proven people management & leadership skills

Quick learner with strong adaptability

Experience handling attrition & shrinkage

Key Skills:

Team Management

Client Handling

MS Excel Proficiency

Communication & Leadership

Problem Solving & Adaptability

Skills

• Shrinkage
• Attrition
• Team Leadership
• Customer Retention
• Customer Satisfaction (CSAT)
• Chat
• Team Management
• Leadership
• Schedule Adherence.
• Coaching & Feedback
• People metrics

Interested

Send your updated CV [Confidential Information]