Operations Team Lead
Ensemble Health Partners
Location: Hyderabad
About Company
Ensemble Health Partners is a leading healthcare revenue cycle management (RCM) organization supporting hospitals and health systems across the United States. Its Hyderabad Global Capability Center delivers specialized services across medical billing, coding, accounts receivable, denials management, quality assurance, and healthcare operations while maintaining the highest standards of compliance, accuracy, and client service.
Job Roles & Responsibilities
- Lead a team of Denials Specialists responsible for payer follow-up, denial resolution, corrected claims, appeals, and reimbursement recovery across U.S. healthcare accounts.
- Drive team performance against productivity, quality, turnaround time, and client SLA targets while reducing denial trends and improving revenue recovery.
- Analyze denial patterns, prepare operational reports, interpret performance metrics, and implement short- and long-term action plans to improve operational outcomes.
- Collaborate with Patient Access, Medical Coding, Billing, Accounts Receivable, Revenue Integrity, and external payer stakeholders to resolve complex revenue cycle issues.
- Coach, mentor, and develop team members through performance management, training, quality reviews, and escalation handling while maintaining high standards of customer satisfaction and operational excellence.
Ideal Candidate Profile
- Bachelor's degree in any discipline; CRCR certification is preferred.
- 5–8 years of experience in U.S. Healthcare Revenue Cycle Management with strong expertise in clinical denials, appeals, payer follow-up, and reimbursement processes.
- Prior experience leading or mentoring teams with responsibility for productivity, quality, stakeholder management, and people development.
- Strong understanding of U.S. healthcare reimbursement, Medicare, Medicaid, commercial insurance, denial management, and revenue cycle best practices.
- Excellent analytical, communication, leadership, and stakeholder management skills with proficiency in Microsoft Word, Excel, and PowerPoint.
What We Offer
- Opportunity to lead a high-performing Denials team supporting leading U.S. healthcare providers through one of the industry's most respected Revenue Cycle Management organizations.
- Exposure to denial management, appeals, reimbursement optimization, process improvement, people leadership, and cross-functional collaboration across healthcare operations.
- A collaborative work environment with strong opportunities for career growth into operations leadership, quality management, and broader healthcare revenue cycle functions.
Hiring Process
Flexiple Interview → Profile Review → Client Interview 1 → Client Final Interview
Applications are being reviewed this week. Apply today to be included in the first round of interviews.
We are shortlisting candidates within 24–48 hours — apply now to be considered.
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