Job Description:
Job Title: Operational Team Lead - Digital Marketing
Location: Mumbai
Experience: Required: 10+ Year
Working Days: First Saturday Working
Timing: UK Shift (2: 30 pm to 11: 30 pm)
Industry: Advertising Services / Digital Marketing
Employment Type: Full-time
Company Description
Savit Interactive, established in 2004, is a leading digital marketing agency specializing in driving online growth with SEO as its core strength. Serving over 1,000 businesses across India, the US, UK, Australia, Dubai, and more, Savit offers expertise in SEO, SEM, SMM, ASO, and web development, focusing on tailored, data-driven strategies. With a team of 100+ skilled professionals, Savit delivers proven results, with 90%+ of clients ranking on Google's first page. The company's global presence, industry expertise, and dedicated approach make it a trusted partner for businesses aiming to achieve sustainable online success.
Position Summary
The Senior Digital Operations Manager will be responsible for overseeing end-to-end delivery across SEO, Paid Media, Web Development, and Content teams for key reseller accounts. The role requires a highly organized and experienced digital operations professional capable of managing cross-functional teams, ensuring seamless service delivery, maintaining quality standards, and driving operational excellence across a large portfolio of client accounts.
The ideal candidate will possess strong leadership capabilities, exceptional client management skills, a deep understanding of digital marketing operations, and proven experience in managing complex workflows across multiple service lines.
Key Responsibilities:
Delivery Management & Operational Leadership
- Lead and manage cross-functional teams comprising SEO Managers, PPC Managers, Web Development Managers, and Content Specialists.
- Ensure timely delivery of projects, campaign execution, and adherence to service-level agreements (SLAs).
- Monitor team capacity, workload allocation, and project prioritization to maximize operational efficiency.
- Conduct regular work-in-progress reviews and proactively address delivery risks and bottlenecks.
- Drive accountability and ownership across teams to ensure consistent execution and client satisfaction.
Client Relationship Management & Escalation Handling
- Act as the primary operational point of contact for key reseller accounts.
- Build strong working relationships with client stakeholders and account management teams.
- Manage client escalations and ensure timely resolution of issues.
- Align delivery expectations, reporting structures, communication protocols, and service standards.
- Participate in monthly and quarterly business review meetings and present operational updates and performance insights.
Cross Functional Team Collabration
- Facilitate effective collaboration between SEO, Paid Media, Web Development, Content, and Account Management teams.
- Ensure smooth handovers, task ownership, and project coordination across departments.
- Support onboarding and integration of new team members into operational workflows.
- Promote a collaborative and performance-driven culture across teams.
Quality Assurance & Process Goveranance
- Review operational dashboards, project plans, quality reports, and performance metrics.
- Implement and enforce SOPs, quality frameworks, compliance standards, and delivery checklists.
- Identify process improvement opportunities and drive operational efficiencies.
- Monitor service quality and ensure adherence to client requirements and internal standards.
Strategic Oversight & Performance Management
- Analyze account performance and operational trends to recommend strategic improvements.
- Support department heads in identifying resource requirements and operational enhancements.
- Drive continuous improvement initiatives to enhance delivery quality, productivity, and client retention.
- Ensure alignment of operational activities with overall business objectives.
Team Leadership & Development
- Lead, mentor, and develop a high-performing operations team.
- Conduct regular performance reviews, coaching sessions, and development initiatives.
- Foster a culture of accountability, collaboration, and continuous learning.
- Support succession planning and talent development across teams.
Qualification & Experince
Education
- Bachelor's Degree in Marketing, Business Administration, Information Technology, Communications, or a related field.
- Professional certifications in Digital Marketing, Project Management, or Operations Management will be an added advantage.
Experience
- Minimum 10+ years of experience managing cross-functional digital marketing and web development teams.
- Prior experience in a Digital Marketing Agency, Advertising Agency, or Integrated Marketing Services environment is mandatory.
- Proven experience managing large-scale client accounts and delivery operations.
- Strong understanding of SEO, Paid Media, Content Marketing, WordPress, and Website Development workflows.
- Experience working with international clients, particularly North American markets, is preferred.
- Demonstrated experience in team leadership, operational governance, and client relationship management.
Skills & Competencies
- Strong leadership and people management skills.
- Excellent project management and operational planning capabilities.
- Strong understanding of digital marketing and web development ecosystems.
- Exceptional client communication and stakeholder management skills.
- Experience with project management tools such as Monday.com, Trello, Asana, ClickUp, or similar platforms.
- Strong analytical, reporting, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills.
- High attention to detail and commitment to quality delivery.
- Ability to work in overlapping shifts and collaborate effectively with global teams.
