Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.
Your Role
Leading a Team of about 30-40 Customer Support Associates
Manage Customer Service operations
Manage Shrinkage, Attrition and SLA and other performance metrics
Your Profile
Min 8 years of experience
Should be very versed with stakeholders management (US customer)
Should have experience of working for a US client ( preferred )
Team player who can lead a very tenured team min team size handling experience of 30-40 people
Excel and Presentation skills is a must
Great communication along with conflict management skills is a must
Knows how to manage customer service process and drive SLA performance
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.
Make it real | www.capgemini.com
