Operations Support Executive

Job Title: Operations Support Executive – North American Logistics Process (Night Shift, Work From Office, Ludhiana)

About the Role We are hiring on behalf of our client, a Ludhiana-based company that provides back-office and operational support to North American last-mile delivery and fleet operations businesses. Selected candidates will work from the client's Ludhiana office, handling dispatch, hiring, payroll, and performance management for the North American operations they support.

Responsibilities

• Coordinate daily route assignments and monitor drivers in real time
• Handle rescues, reroutes, and live operational issues during North American shift hours
• Run hiring: sourcing, screening, interview scheduling, background checks, onboarding
• Support performance management: warnings, documentation, offboarding, personnel files
• Process weekly payroll (Gusto, ADP, Paychex, or similar), reconcile hours and overtime
• Maintain compliance with applicable federal and state labor requirements
• Produce daily performance reports

Who We're Hiring (3 Levels)

• Trainee / Fresher: 0–1 year. Good English, willing to learn North American process, night shift commitment. Paid training provided.
• Executive: 2–4 years in North American process, BPO/KPO, logistics, or fleet operations. Familiarity with payroll or HRIS tools is a plus.
• Senior / Team Lead: 5+ years with North American process experience and people management. Direct exposure to last-mile delivery operations strongly preferred.

Must-Haves (All Levels)

• Excellent spoken and written English
• Comfort on calls with North American staff
• Willingness to work 10-12 hours night shifts from office (exact timings to be confirmed, aligned to North American business hours)

Salary

• Trainee: ₹15,000 – ₹20,000/month
• Executive: ₹22,000 – ₹30,000/month
• Senior / Team Lead: ₹30,000 – ₹35,000/month

Shift & Location 10-12 hours night shift, work from office in Ludhiana.

Benefits

• Provident Fund (EPF)
• Employee State Insurance (ESI)
• Paid leave as per Punjab Shops & Commercial Establishments Act
• Gratuity as per applicable law

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Commuter assistance
• Provident Fund

Ability to commute/relocate:

• Ludhiana, Punjab (Ludhiana): Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Location:

• Ludhiana, Punjab (Ludhiana) (Preferred)

Shift availability:

• Overnight Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person