Operations Support Engineer - GCP

Job Summary

We are looking for an Operations Support Engineer to support a GCP-based data analytics and reporting platform for Financial Markets, Trading, Risk, and Finance. The role focuses on production support, incident management, SQL troubleshooting, monitoring, automation, CI/CD, and platform reliability, while collaborating with global Agile teams and stakeholders.

Mandatory Skill-set

• Minimum 3-4 years of hands-on experience in GCP / Google Cloud, including services such as BigQuery, GCS, Compute Engine, GKE, Cloud Monitoring, or Cloud Logging
• Hands-on experience supporting GCP-based data analytics platforms
• Strong SQL and data analysis skills
• Experience in production/application support, incident and problem management
• Hands-on experience with Grafana, Prometheus, ELK/Kibana, or similar observability tools
• Experience with CI/CD, automation, and monitoring
• Strong troubleshooting skills across performance, reliability, and data-quality issues
• Strong communication and stakeholder management skills
• Experience working in an Agile/Scrum environment
• Strong knowledge of ITIL processes, with hands-on experience in Incident, Problem, and Change Management ITIL certification is a plus.

Desired Skill-set

• Exposure to Financial Markets, Trading, Risk Management, or Banking is preferred
• Strong team player with a positive, proactive, and collaborative attitude
• Excellent communication and interpersonal skills with the ability to work with diverse teams.

Responsibilities

• Provide production and application support for GCP-based data analytics platforms
• Manage incidents, problem management, and root-cause analysis (RCA)
• Monitor performance, reliability, and observability using ELK, Grafana, and Prometheus
• Drive automation, CI/CD, and operational improvements
• Troubleshoot SQL, application, performance, and data-quality issues
• Support testing, releases, and production deployments
• Collaborate with business, development, infrastructure, and cross-functional teams
• Maintain runbooks, knowledge articles, and technical documentation
• Participate in Agile/Scrum activities and global on-call/standby rotation.

Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.

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