Operations Support Analyst

Conduct ongoing client account and project setup, maintaining accurate data in the assigned system.

Assign and update support staff designations on client projects.

Verify client/project data to ensure timely and accurate billing.

Support Project Managers and Billing Managers with client invoicing, including creating and reviewing invoices.

Track billing activity and coordinate with Finance/IT teams when required.

Report and monitor components related to client invoicing: advance bills, unbilled WIP, write-offs, commissions, and accounts receivables.

Assist senior team members with leadership/stakeholder reporting, driving actionable insights.

Monitor Order to Cash (O2C) business cycle and provide operational support for new projects.