Operations Specialist - Marketplaces and Quick Commerce

Location: Pune, Maharashtra

Department: Operations E-commerce & Quick Commerce

Reporting To: Senior PPC Manager

Employment Type: Full-Time

We are looking for a detail-oriented Operations Specialist to manage and optimize our presence across major e-commerce and quick-commerce marketplaces, including Amazon, Flipkart, Meesho, Myntra, Blinkit, Zepto, and Swiggy Instamart. The ideal candidate will own end-to-end platform operations — from listings and inventory to order fulfilment and performance tracking — ensuring smooth day-to-day execution across all channels.

•     Manage seller/vendor accounts on Amazon, Flipkart, Meesho, Myntra, and quick-commerce platforms (Blinkit, Zepto, Swiggy Instamart).

•     Create, update, and optimize product listings (titles, images, descriptions, pricing) as per each platform's guidelines.

•     Monitor inventory levels across platforms to prevent stockouts/overstocking; coordinate with warehouse/supply chain teams for replenishment.

•     Analyze platform dashboards and reports to monitor sales performance, ratings, and account health metrics.

•     Handle catalog issues, listing rejections, and compliance requirements specific to each platform.

•     Coordinate with brand/marketing teams for platform-specific promotions, deals, and ad campaigns (Amazon Ads, Flipkart Ads, etc.).

•     Resolve escalations related to order delays, quality complaints, or account penalties.

•     Maintain SOPs for onboarding new SKUs/platforms and ensure timely renewal of agreements/contracts.

•     Prepare weekly/monthly MIS reports on sales, returns, and operational efficiency for management review.

•     Bachelor's degree in Business, Supply Chain, or related field.

•     3+ years of experience in e-commerce operations, marketplace management, or quick-commerce operations.

•     Hands-on experience with seller panels of Amazon Seller Central, Flipkart Seller Hub, Meesho Supplier Panel, Myntra Partner Portal, or Blinkit/Zepto/Instamart dashboards preferred.

•     Strong proficiency in MS Excel/Google Sheets (VLOOKUP, Pivot Tables); familiarity with tools like Google Data Studio is a plus.

•     Excellent analytical, organizational, and multitasking skills.

•     Strong communication skills to coordinate across internal teams and platform account managers.

•     Understanding of quick-commerce (10–30 min delivery) operational nuances vs. traditional e-commerce.

•     Prior exposure to inventory/warehouse management systems (WMS/ERP).

•     Knowledge of digital marketing/ad platforms specific to marketplaces.

•     Competitive salary + performance incentives.

•     Opportunity to work across India's leading e-commerce and quick-commerce ecosystems.

•     Fast-paced, growth-oriented work environment.

•     Assistance in creating a PnL for some brands(whenever required) which has the entire calculation from CM1 to CM3, basis which key business decisions can be taken. This is a key skill that an operations specialist can/should have.