Operations Senior Manager

About this role:

Wells Fargo is seeking a Operations Senior Manager. Lead the endtoend servicing, administration, and operational governance of a complex syndicated loan portfolio (Agented or participant portfolio). As the daytoday Administrative/Facility Agent /Portfolio participant , you'll ensure precise & timely transaction processing (interest/principal/fees), covenant and compliance tracking, lender communications, amendments/consents, and accurate booking in loan servicing platforms ( Loan IQ). You'll drive control, efficiency, and marketaligned practices (ARRC/LMA/LSTA conventions) across the servicing lifecycle.

In this role , you will oversee interest, principal, and fee calculations, billing, collection, and distribution-aligning with credit agreement mechanics and benchmark conventions (e.g., SOFR daily simple/compounded, lookback, daycount).

Implement robust reconciliation (custodial/agency accounts, lender positions) and ensure ontime postings to bank systems.

In this role, you will:

• Manage and develop large Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan teams responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
• Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Determine appropriate strategies and actions of Lending Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
• Collaborate with and influence all levels of professionals, including experienced managers
• Interact with external customers throughout the conducting of loan processing and liquidations evaluation
• Provide quality customer service
• Manage allocation of people and financial resources for Lending Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Handson expertise with Loan IQ (deal setup, accruals, loan servicing, agency cash flows, and reporting.
• Stakeholder Management: Clear, timely communication across borrowers, lenders, counsel, and internal partners ability to negotiate practical solutions.
• Analytical & Systems Fluency: Advanced operational analytics, break analysis, and data quality discipline
• Change Leadership: Drive benchmark transition readiness and process transformation aligned to market best practice
• Breaks & Exceptions: Aged reconciliation breaks resolved within SLA documentation exceptions cleared within agreed timelines.
• Operational Efficiency: Cycletime reductions and automation gains in line with Loan IQ bestpractice benchmarks
• Leadership & Team Management: Experienced in identifying & grooming talent, mentoring teams and driving operational excellence.
• Stakeholder Management: Strong communication skills for borrower/agent banks, lender, and internal coordination.
• Process Improvement: Ability to lead automation and transformation initiatives.

• US shifts hours because live US process

Job Expectations:

• Bachelor's or master's degree in finance, Accounting, Economics, Business Administration, or related field.

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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