About This Role
Wells Fargo is seeking an Operations Senior Manager to lead the Brokerage Ops function & will report to a Business Leader for WIM Operations, in India. This will entail:
- Lead large and complex LOB operations, managing a 50+ member team to deliver highquality, costeffective services for U.S. stakeholders.
- Own financial performance of the LOB, including budgeting, revenue management, expense control, and productivity improvement.
- Build strong relationships with U.S. partners and stakeholders, ensuring effective work planning, delivery, issue resolution, and business alignment.
- Drive operational excellence through continuous improvement, strong governance, proactive risk management, and robust internal controls.
- Develop a skilled, flexible workforce by enabling career growth, optimizing resource planning, and enhancing employee engagement and retention.
- Foster a highperformance culture through effective leadership, recognition programs
- Readiness to work night shifts
In This Role, You Will
- Provide leadership across Account Opening & Maintenance, COBAM, Wealth Management, and Institutional onboarding functions, with strong understanding of associated risks and regulatory requirements.
- Guide teams to improve processes, enhance controls, optimize resources, and deliver on WIM Operations strategic priorities.
- Collaborate with senior leaders to influence strategic direction and contribute to longterm transformation goals across client, operational, risk, cultural, and financial outcomes.
- Recruit, develop, and retain top talent while fostering a highengagement, highaccountability culture supported by clear performance metrics.
- Ensure robust compliance by implementing operational policies, adhering to regulatory standards, and meeting SLAs with partners and stakeholders.
- Develop and execute multiyear transformation roadmaps, including effective change management plans in partnership with COEs, Operations, Ops Tech, and crossfunctional teams.
- Lead continuous improvement by simplifying endtoend processes, benchmarking industry best practices, and ensuring procedures remain current and efficient.
- Develop and implement measurement strategies with Finance and other partners to track impact, ensure alignment with goals, and drive remediation where required.
- Leverage datadriven insights to manage team performance, enhance decisionmaking, and drive operational excellence. datadriven insights to manage team performance, enhance decisionmaking, and drive operational excellence.
Required Qualifications
- 6+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
- Lead Operations, managers for a large, complex LOB and/or multiple LOBs
- Build and lead a team of approximately 50+ across a LOB or LOBs. This span is based on the complexity of the process.
- Build and lead a team to deliver quality and cost-effective offshoring solutions to the global partners
- Manage the LOB's budgets, revenues and expenses
- Engage and manage stakeholder relationships and provide solutions when needed
- Engage the global partner to plan, assign and manage the delivery of work
- Operational Excellence: focus on driving continuous improvement
- Risk Management: proactively identify risks and build robust internal controls
- Develop and maintain a flexible and skilled resource base for provision of the service collaborating with colleagues for efficient resource management
- Create opportunities for growth, both horizontal and vertical.
- Use Rewards and Recognition to motivate staff and encourage performance.
- Improve Staff Engagement and manage attrition.
- Should be willing to work in night shift
Desired Qualifications
- Required to have higher level degree in Business, Accounting, or Finance (highest level related to M.B.A, or CA)
- Preferably with a FINRA Series 7/24/99 but it is not required
- Expertise in Wealth Management or Financial Services Industry business and operational capabilities.
- Demonstrated ability leading a major function or large geographic segment of a financial services organization
- Demonstrated ability to interact with effectively with a variety of contacts, primarily senior management
- Solid budget forecasting and risk management skills
- Demonstrated ability to manage through middle managers
- Demonstrated ability to contribute to companywide strategy and to use strategy to drive results
- Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
- A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.
- Exhibits excellent problem solving and analytical skills
- Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks
- Excellent soft skills - communication skills and ability to influence at senior levels
- Strong people leadership experience, ability to navigate across global leaders.
- Demonstrate expertise in project management, stakeholder engagement, people leadership, delivery of quality work products
- Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
- Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
- Ability to negotiate and facilitate issue resolution
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Reference Number
R-529507
