This role is with a partner company, which is a fast growing co-working space
Role Overview
We are looking for a Head of Operations to work closely with the Co-Founder (COO) and take ownership of the end-to-end operational excellence. This role requires someone who understands the co-working / managed workspace business model, has hands-on experience with centre launches, and can act as the founder's strategic execution partner. This is a high-ownership, on-ground leadership role not a back-office or coordination job. You will oversee design-to-handover execution for new centres, run operations across existing workspaces, and build processes that scale.
Key Responsibilities
- Own the full project lifecycle: Design Build/Execution Procurement Vendor Finalisation Licensing/Readiness Handover to Ops
- Coordinate between designers, contractors, vendors, and internal teams to deliver centres on time, on budget, and as per design spec
- Ensure all pre-handover audits, checklists, snag lists, and readiness parameters are signed off before go-live
- Oversee day-to-day operations across centres, ensuring seamless functioning and high service standards
- Build, refine, and implement SOPs, playbooks, workflows, and governance mechanisms that scale with growth
- Lead onboarding and offboarding of clients, ensuring smooth transitions and zero-hassle experience
- Work closely with the Facilities Manager to ensure smooth hard & soft services, preventive maintenance, vendor SLAs, and issue-free daily operations
- Manage relationships with building owners/landlords; handle escalations, negotiations, and building-related issues tactfully
- Partner with the Client Experience team to ensure consistent service quality, low escalations, and client satisfaction
- Hire, lead, and mentor operations executives, vendors, and support teams to maintain service excellence
- Maintain dashboards, business updates, and monthly reviews for founder visibility and decision-making
- Identify operational gaps, implement improvements, and drive efficiencies in cost, time, and service quality
Requirements
- 37 years of experience in co-working / managed office operations, workspace launches, facility operations, or centre management
- Proven track record of launching new centres or managing large co-working spaces end-to-end
- Strong project management, vendor management, stakeholder handling, and multi-team coordination skills
- Ability to think like an entrepreneur solve problems, take decisions, and run operations with ownership
- Excellent communication, people skills, and ability to present with clarity to founders and clients
- High execution bias thrives in a fast-paced environment with minimal hand-holding
Mandatory Requirements
- 37 years of experience in co-working / managed office operations, workspace launches, facility operations, or centre management
- Proven track record of launching new centres or managing large co-working spaces end-to-end
- Strong project management, vendor management, stakeholder handling, and multi-team coordination skills
- Ability to think like an entrepreneur solve problems, take decisions, and run operations with ownership
- Excellent communication, people skills, and ability to present with clarity to founders and clients
- High execution bias thrives in a fast-paced environment with minimal hand-holding
