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DT Support L1 Profile | |
Experience | 3 -4 years of relevant experience |
Office Time | 6:00 AM - 7:0 PM (Rotational Shift), Monday-Saturday. Skeletal support for Saturday |
Office Location | CNHi Noida |
Skills and | Excellent communication and email writing skill |
Manage the engineer teams for all covered technologies | |
Ability to lead, motivate, and develop people in the competence area | |
Supervise daily operational activities | |
Good knowledge of IT operations, in particular IT operational processes and also in this team | |
Conscious use of assertive, diplomatic and customer-oriented communication style | |
Solution focused, constructive, self-managed attitude | |
Willingness to take ownership for the work of the team | |
Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team | |
Strong knowledge on windows servers and client OS | |
Good knowledge on active directory & domain policies | |
Knowledge on exchangeO365 environment | |
Working experience in any ticketing tool (Remedy, Service Now etc.) | |
Knowledge on asset management activities, IMAC, and hardware break/fix etc. | |
Properly escalate unresolved issues to appropriate internal teams/Vendor | |
Problems/Issues/Defects Analysis skill | |
Good working experience in word, excel and PowerPoint | |
Certifications | MCSE/MCPIT/Other server related certifications, ITIL trained is a plus |
Qualifications | Diploma or graduate degree, technical college or some college |
NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
Job ID: 143074575
