Operations Manager

Infusory is a fast-scaling edtech company transitioning from a founder-led setup into a professionally run organisation. We are looking for an Operations Manager who can become the execution engine of the company by driving operational discipline, cross-functional coordination, and business execution.

This role reports directly to the CEO (transitioning to the VP Operations once hired) and will own the company's operating rhythm — including leadership reviews, business reviews, planning cycles, operational trackers, and escalation management.

This is not a pure admin, HR, or finance role. It is a high-ownership execution role designed for someone who wants to grow into a leadership position by building and running the company's operating system.

The ideal candidate thrives in ambiguity, builds structure from chaos, and takes ownership without waiting for instructions.

Key Responsibilities

• Run weekly leadership reviews, monthly business reviews, and quarterly planning cycles.

• Maintain action trackers, decision logs, and escalation trackers.

• Ensure accountability and follow-through across departments.

• Surface blockers, risks, and dependencies proactively.

  
  

• Track open positions, candidates, interview stages, offers, and joining dates.

• Coordinate onboarding processes and onboarding checklists.

• Drive 30/60/90-day review processes.

• Maintain recruitment and workforce planning trackers.

  
  

• Maintain employee records, attendance, leave tracking, and HR documentation.

• Support KRA/KPI tracking and appraisal calendars.

• Coordinate onboarding and exit processes.

• Ensure role clarity and lightweight policy documentation.

  
  

• Monitor monthly expenses and budget vs actual tracking department-wise.

• Track vendor payments and operational expenses.

• Maintain burn visibility and event budget tracking.

• Support operational finance reporting.

  
  

• Maintain CRM hygiene and lead ownership discipline.

• Monitor deal stages, renewals, and event lead follow-ups.

• Prepare and maintain weekly sales dashboards.

• Coordinate sales operations workflows.

  
  

• Track product roadmaps and sprint commitments.

• Ensure launch readiness and demo preparedness.

• Coordinate with product and tech teams to identify and resolve blockers.

  
  

• Coordinate event planning and execution for industry events, including DIDAC, GESS, GITEX, ISE, and Bett.

• Manage booth readiness, demo coordination, lead capture, and CRM tagging.

• Ensure post-event follow-up workflows and ROI tracking.

  
  

• Organise company documentation, contracts, compliance records, and operational metrics.

• Maintain investor update packs and operational reporting systems.

• Ensure data room readiness for fundraising and strategic discussions.

  
  
  

• Bachelor's degree in any discipline (Business, Engineering, or related fields preferred).

• MBA is an added advantage, but not mandatory.

• Minimum 5+ years of experience in Operations, Project Management, Business Analysis, or similar roles.

• Experience working in fast-scaling or early-stage environments is highly preferred.

• Strong experience in operations, project management, or business analysis within high-growth environments.

• Advanced spreadsheet and dashboard proficiency (Google Sheets/Excel — formulas, pivots, dashboards).

• Hands-on experience with tools such as Jira, CRM systems, Zoho Desk, HRMS, or similar platforms.

• Active AI fluency (ChatGPT, Claude, or similar tools) for automation, productivity, and problem-solving — non-negotiable.

• Strong cross-functional communication skills with the ability to coordinate and push stakeholders effectively.

• Working knowledge of HR operations, finance basics, sales processes, and compliance.

• Comfort working with ambiguity, incomplete data, and evolving systems.

• Strong ownership mindset with execution-focused thinking.

• Experience scaling teams and systems from early-stage growth is a plus.

• Experience with the Zoho ecosystem (CRM, People, Books, Desk).

• Exposure to project management tools like ClickUp, Asana, Notion, Linear, or Jira.

• HRMS and event operations experience.

• Background in edtech, B2B SaaS, or hardware-software hybrid businesses.

  
  

• Young, ambitious, and leadership-oriented.

• Believes AI tools and LLMs are productivity partners, not optional tools.

• Takes ownership proactively and consistently.

• Can build operational systems from scratch in messy environments.

• Brings structure, clarity, and accountability to growing teams.

  
  
  

• ESOP eligibility after 1 year based on performance milestones.

• Direct access to the CEO, CTO, CBO, and department leads.

• Tooling budget for recommending and implementing operational systems.

• Clear growth path into Customer Success, Sales Ops, or People Ops leadership within 12–18 months based on impact.

• Opportunity to become the second-in-command to the VP Operations role once established.

• Junior Operations support planned in Q3 FY27 based on performance.

• Authority to enforce operational trackers, document decisions, and escalate blockers across the organisation.