Operations Manager (Travel Background)

Location: Sector 136, Noida

Experience: 6+ Years

Industry: International Travel / US Travel Process

Employment Type: Full-Time | Work From Office

Shift: US Shift

CTC : Upto 16 LPA

Key Responsibilities

• Revenue Generation & Business Growth: Take complete ownership of revenue generation, sales targets, profitability, and overall business performance.
• PPC Sales Operations: Manage and optimize travel sales operations generated through PPC campaigns, ensuring maximum lead conversion and revenue realization.
• Team Leadership: Lead, mentor, and manage Travel Sales Team Leaders and Sales Executives to achieve individual and organizational targets.
• Business Expansion: Identify new revenue opportunities, develop growth strategies, and drive business expansion.
• Sales Performance Management: Monitor daily, weekly, and monthly sales performance, conversion ratios, average booking values, and revenue metrics.
• Operational Excellence: Establish effective sales processes, performance monitoring systems, and operational strategies to improve productivity.
• Lead Management: Work closely with PPC and marketing teams to improve lead quality, lead utilization, conversion rates, and overall campaign ROI.
• Target Achievement: Develop and execute strategic action plans to consistently achieve and exceed revenue targets.
• Client & Customer Experience: Ensure high-quality customer interactions, booking accuracy, and customer satisfaction.
• Reporting & Strategy: Present regular business performance reports, revenue forecasts, and growth plans to senior management.

Required Skills & Qualifications

• Minimum 6+ years of experience in the US Travel Process.
• Strong experience in managing US Travel Sales operations, preferably in a PPC-driven environment.
• Proven track record of handling large travel sales teams and achieving revenue targets.
• Strong understanding of PPC-generated leads, sales funnels, lead conversion, and revenue optimization.
• Excellent knowledge of US travel products, including airline ticketing, flight reservations, cancellations, hotels, car rentals, and holiday packages.
• Strong leadership, analytical, strategic planning, and decision-making abilities.
• Ability to manage Team Leaders, Sales Managers, and frontline sales teams.
• Strong business development and expansion mindset.
• Excellent communication and stakeholder management skills.

What We Are Looking For

We are looking for a business-oriented leader who doesn't just manage daily operations but takes ownership of the entire business performance.

Someone who can:

• Build and lead a high-performing US Travel Sales team.
• Convert PPC-generated opportunities into measurable revenue.
• Drive aggressive revenue growth and profitability.
• Develop scalable operational strategies.
• Expand business operations and create long-term growth opportunities.