Operations Manager

Job Description: Manager – Operations

Role Overview

We are seeking an experienced and highly driven Manager – Operations to lead and manage high-volume backend processes with a focus on efficiency, accuracy, and scalability. The role requires strong leadership skills, process orientation, and the ability to build and manage teams while ensuring smooth day-to-day operations.

Website: www.itraceu.com

Job Location: Hyderabad (Work From Office)

Job Type: Full-time

Experience: 3 to 5 Years

Offered CTC: up to 10 LPA

Key Responsibilities

• Build, lead, and manage teams of 20–50 members across multiple functions.
• Define, document, and implement SOPs, process maps, and KPIs.
• Manage day-to-day backend operations with strict adherence to SLAs and quality metrics.
• Prepare and review MIS, dashboards, and operational reports for management and clients.
• Conduct root-cause analysis on operational issues and implement long-term corrective actions.
• Partner with stakeholders and handle client escalations with professionalism.
• Deliver results in high-pressure environments with strict targets and deadlines.

Desired Skills & Experience

• 3-5 years of proven experience in operations management.
• Strong expertise in process definition, MIS/reporting, and KPI tracking.
• Hands-on experience managing high-volume operations.
• Excellent analytical skills with a problem-solving mindset.
• Superior communication skills – both verbal and written.
• Client handling and stakeholder management exposure.
• Ability to thrive in fast-paced, high-pressure environments.

Preferred Industries / Departments

• Application Processing
• Backend Operations
• Background Verification
• Transaction Processing

Qualifications

Graduate/Postgraduate in Business Administration, Operations, or related fields.

Certification in Lean Six Sigma / Process Excellence (preferred, not mandatory).

What We Offer

• An opportunity to lead large-scale operations and deliver high-impact outcomes.
• An opportunity to be a part of India's fastest-growing start-up in the field of Fraud-Risk and Due Diligence
• A dynamic work environment with exposure to leading clients and industries.
• A culture of innovation, collaboration, and performance.