Operations Manager
Operations Manager
TP Systems5-7 Years
This job is no longer accepting applications
Job Description
Location : Hyd (onsite)
Operations Manager - International Customer Suppor
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We are hiring an Operations Manager to lead international customer support operations, ensuring excellent customer experience and achievement of service, quality, and productivity targets. The role involves team management, performance monitoring, customer escalation handling, stakeholder management, and driving continuous process improvement
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Requiremen
- ts:5+ years of experience in customer support/contact center operati
- ons2+ years of team management experie
- nceStrong knowledge of KPIs such as CSAT, SLA, AHT, FCR, and Qual
- ityExcellent communication and stakeholder management ski
- llsExperience in international customer support/BPO prefer
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Key Skills: People Management, Customer Service, Operations Management, Reporting & Analytics, Process Improvement, and Client Managem
More Info
Key Skills
About Company
Skills:
Amazon ERP Systems, Lean Techniques, performance metrics, Process Improvement, Six Sigma
Skills:
People Development, Forecasting, Resource Planning, Process improvement, Project management, Amazon ERP systems, Performance delivery, Strategic Planning
Skills:
docusign , Salesforce, Contract Management, Process Improvement
Skills:
Settlements, Derivative Confirmations, Operational Risk Management, ISDA documentation, Process improvement, Documentation, OTC Derivative products, Technology-driven initiatives
Skills:
Amazon ERP Systems, Lean Techniques, performance metrics, Process Improvement, Six Sigma