Operations Manager
Operations Manager
TP ConseilThis job is no longer accepting applications
Job Description
Location : Hyd (onsite)
Operations Manager - International Customer Suppor
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We are hiring an Operations Manager to lead international customer support operations, ensuring excellent customer experience and achievement of service, quality, and productivity targets. The role involves team management, performance monitoring, customer escalation handling, stakeholder management, and driving continuous process improvement
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Requiremen
- ts:5+ years of experience in customer support/contact center operati
- ons2+ years of team management experie
- nceStrong knowledge of KPIs such as CSAT, SLA, AHT, FCR, and Qual
- ityExcellent communication and stakeholder management ski
- llsExperience in international customer support/BPO prefer
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Key Skills: People Management, Customer Service, Operations Management, Reporting & Analytics, Process Improvement, and Client Managem
More Info
Key Skills
About Company
Skills:
policy development , Incident Management, Managing Vendor Partnerships, Operations Enforcement, Creator Education Resources, Multi-region Outsourced Operations, Help-center Documentation, Risk Management, Crisis Response, Data Analysis, Regulatory Compliance, Content Moderation, Vendor Quality Management
Skills:
pipeline management , Hubspot, Salesforce, data hygiene, CRM platforms, AI automation, deal desk collaboration, Forecasting, quota territory design, data and analytics, Reporting
Skills:
Prince2, Change Management, Agile, Reporting dashboards, MS Teams, Project Management, Pmp, Project tracking tools, Lean Six Sigma
Skills:
MDF and co-marketing fund administration, Advanced spreadsheet and reporting skills, Partner portals and PRM tooling, Partner operations, Alliance operations, Sales Operations, Channel operations, Certification competency tracking
Skills:
automation, Slas, Amazon, Shopify, Demand Forecasting, shipping customs and compliance, operational KPIs, end-to-end e-commerce supply chain operations, Inventory Planning, international and cross-border logistics, stock availability, 3PL management, TikTok Shop, replenishment, Process Improvements, fulfillment centers