Operations Manager
Operations Manager
TP ConseilThis job is no longer accepting applications
Job Description
Location : Hyd (onsite)
Operations Manager - International Customer Suppor
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We are hiring an Operations Manager to lead international customer support operations, ensuring excellent customer experience and achievement of service, quality, and productivity targets. The role involves team management, performance monitoring, customer escalation handling, stakeholder management, and driving continuous process improvement
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Requiremen
- ts:5+ years of experience in customer support/contact center operati
- ons2+ years of team management experie
- nceStrong knowledge of KPIs such as CSAT, SLA, AHT, FCR, and Qual
- ityExcellent communication and stakeholder management ski
- llsExperience in international customer support/BPO prefer
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Key Skills: People Management, Customer Service, Operations Management, Reporting & Analytics, Process Improvement, and Client Managem
More Info
Key Skills
About Company
Skills:
Prince2, Change Management, Agile, Reporting dashboards, MS Teams, Project Management, Pmp, Project tracking tools, Lean Six Sigma
Skills:
MDF and co-marketing fund administration, Advanced spreadsheet and reporting skills, Partner portals and PRM tooling, Partner operations, Alliance operations, Sales Operations, Channel operations, Certification competency tracking
Skills:
Agriculture, Stakeholder Management, hydroponics, farm operations
Skills:
Shopify, Slas, automation, Amazon, Demand Forecasting, TikTok Shop, Process Improvements, international and cross-border logistics, end-to-end e-commerce supply chain operations, fulfillment centers, replenishment, Inventory Planning, shipping customs and compliance, stock availability, operational KPIs, 3PL management
Skills:
Amazon ERP Systems, Lean Techniques, performance metrics, Process Improvement, Six Sigma