Operations Manager Banking Domain (Inbound Domestic Process)
- Strong knowledge of banking operations, RBI guidelines, KYC/AML compliance, and dispute resolution.
- Experience managing inbound customer service for banking products (savings/current accounts, credit/debit cards, loans, net banking).
- Familiarity with audit requirements, complaint management, and ombudsman escalation handling.
- Ability to ensure data security (PCI DSS for card data) and regulatory adherence.
