Summary
The Operations Manager for the Grand Showroom is responsible for overseeing all event and operational functions, ensuring seamless execution of BEOs, guest detailing, and eventday coordination. The role involves meticulous planning and endtoend management of luxury events, including highprofile sitdown dinners and VVIP engagements. This position demands strong financial acumen related to operational expenses, resource allocation, and vendor coordination. The manager ensures all processes flow smoothly while maintaining the highest standards of service excellence. They act as a key liaison between clients, internal teams, and external partners to deliver exceptional and memorable showroom experiences.
Qualifications
- Bachelor's degree in Hotel Management or Hospitality Administration from a recognized institution.
- Minimum 4-6 years of experience in a luxury hotel environment, with at least 2-3 years in a similar designation such as Senior Events Manager, Banquet Manager, or Operations Lead within premium hospitality or exclusive event venues.
- Strong operational planning and execution capabilities, with a proven track record of managing highend events and upscale guest experiences.
Exceptional problemsolving and decisionmaking skills, with the ability to anticipate challenges and implement efficient solutions in real time.
- Demonstrated expertise in event forecasting, capacity planning, and resource allocation to ensure seamless operations.
- Ability to coordinate crossfunctional teams, vendors, and service partners while maintaining the brand's luxury service standards.
- Excellent clienthandling skills, with the ability to engage with highprofile guests, corporate clients, and luxury clientele.
- Competent in budgeting, cost control, and revenue optimization for event operations.
