Operations Manager

Job Title: Operations Manager

Company: Techsara Solutions

Location: Ahmedabad, Gujarat (On-site)

Shift: Night Shift | 7:00 PM – 4:00 AM

Employment Type: Full-time

About Techsara Solutions

Techsara Solutions is a US-based training and placement institute, operating since 2022, with a mission focused on Impact through Employment. We help job seekers who are already in the United States secure roles in the US market through a clear, step-by-step training process in the AI/ML domain. With teams in both the US and India, we're able to support candidates consistently, and we've steadily grown our strength over time.

Role Overview

We are hiring an Operations Manager to run day-to-day operations for our Ahmedabad center during the night shift. This role ensures smooth execution across teams, strong process discipline, timely reporting, and high-quality delivery. You'll work closely with leadership and cross-functional managers (HR, Training, Customer Success, Marketing/Application teams, Support) to improve productivity, reduce bottlenecks, and build scalable operating systems.

Key Responsibilities

1) Daily Operations & Execution Management

• Own end-to-end execution of daily operational activities during the night shift
• Ensure teams meet productivity targets, timelines, and service quality standards
• Run shift kick-offs, huddles, and end-of-day reviews with action items
• Identify blockers and resolve them quickly through structured escalation and follow-ups

2) Team Leadership & Coordination

• Lead and coordinate multiple teams/team leads (direct or dotted-line reporting)
• Set clear goals, monitor outputs, and enforce accountability and discipline
• Coach team leads on planning, prioritization, and execution consistency
• Ensure proper coverage planning, shift rosters, and handovers across functions

3) Process Design, SOPs & Continuous Improvement

• Document, standardize, and improve SOPs for recurring operations workflows
• Build checklists and controls to reduce errors and rework
• Conduct root cause analysis for repeated issues and implement corrective actions
• Drive process automation/optimization initiatives (tools, templates, dashboards)

4) Performance Metrics, Reporting & Dashboards

• Track daily/weekly KPIs: productivity, turnaround time (TAT), quality, backlog, escalations
• Maintain operational dashboards and share insights with leadership
• Use data to forecast capacity requirements and optimize team allocation
• Monitor adherence to process and quality—implement audits where needed

5) Quality Management & Compliance

• Establish quality standards, review mechanisms, and internal audits
• Ensure all operational activities follow company guidelines, documentation practices, and confidentiality requirements
• Maintain readiness for leadership reviews and internal reporting

6) Stakeholder & Cross-Functional Collaboration

• Coordinate with HR on staffing needs, attendance issues, and performance concerns
• Partner with Training teams on session planning, trainer scheduling, and training operations readiness
• Work with Customer Success/Support teams to ensure candidate experience consistency
• Act as the execution bridge between leadership and frontline teams

7) Culture & Professionalism

• Set a high bar for professionalism, communication, and ownership across the floor
• Create a structured operating rhythm: daily plans, reviews, and continuous improvements
• Support a strong workplace environment aligned with Techsara's mission: Impact through Employment

Required Qualifications

5–10+ years of experience in operations management (service operations preferred)

Strong leadership experience managing teams and driving targets/KPIs

Excellent process orientation: SOPs, checklists, quality control, and reporting

Strong communication, conflict resolution, and stakeholder management skills

• Comfortable working on-site in a US shift

Preferred Qualifications

• Experience in staffing, training institutes, BPO/KPO, or high-volume operations environments
• Strong Excel/Google Sheets skills; exposure to CRMs/Project tools is a plus
• Ability to scale operations from people-driven to process-driven execution

What Success Looks Like (First 90 Days)

• Clear SOPs and operating rhythm implemented across teams
• Noticeable reduction in delays, rework, and escalations
• Stable reporting dashboards with accurate daily performance visibility
• Improved team discipline, productivity consistency, and quality outcomes
• Strong cross-team coordination and smoother handovers