Operations Manager - SWA

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology

At Beckman Coulter Life Sciences, one of 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster reclaiming time by automating tedious manual workflows and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.

Learn about the which makes everything possible.

Do you want to work in dynamic operations environment driving sales enablement and service excellence across India Do you enjoy leading teams, optimizing processes, and delivering high-impact operational outcomes Then read on!

We are currently seeking an Operations Head (Manager) who will be responsible for leading end-to-end operations across order management, service operations, tender management, third-party supplies, channel partner governance, and analytics, ensuring efficiency, compliance, and customer satisfaction

This position reports to the General Manager, India & SWA and is part of the Operations function located in Bengaluru and will be an on-site role.

In this role, you will be responsible for:

• Leading Order Management (Sales & Service):

Drive accurate and timely order booking, validation, backlog management, and billing readiness while ensuring compliance with commercial policies. Including orders in foreign currencies with Letter of Credit / Cash Against Documents payment terms

Ensure effective execution of service contracts including billing, and compliance with contractual obligations.

• Overseeing Service Operations & Call Management:

Govern call logging, service coordination, SLA adherence, and customer communication to ensure superior service delivery.

• Managing Tender Operations:

Lead end-to-end tender lifecycle including identification, documentation, submissions (online/offline), compliance checks, and coordination with internal stakeholders.

• Driving Third-Party Supplies & Procurement:

Oversee local sourcing, vendor selection, pricing negotiation, procurement processes, and timely dispatch of materials.

• Channel Partner Onboarding & Compliance:

Manage distributor/vendor onboarding, qualification, documentation, and ensure adherence to regulatory and company compliance standards.

• Analytics, Reporting & Dashboarding:

Drive data accuracy and business insights through reporting, KPI tracking, and Power BI dashboards to support decision-making.

• Team Leadership & Capability Building:

Lead and develop a team, fostering accountability, skill development, and a performance-driven culture.

• Process Governance & Continuous Improvement:

Establish standardized processes, track KPIs, and drive operational efficiency through process improvements and automation.

• Stakeholder & Escalation Management:

Collaborate with Sales, Finance, Service, Supply Chain, Legal, and Vendors to resolve issues and ensure seamless operations.

The required qualifications for the job include:

• Bachelor's degree in Business, Operations, Engineering, or related field
• 12 - 18 years of experience in operations, sales operations, service operations, or supply chain roles
• Hands-on experience with ERP systems (Oracle preferred) and CRM tools
• Proven experience in managing teams and driving operational performance
• Experience in tender management and procurement processes
• Exposure to contract management, billing, and commercial operations
• Strong proficiency in MS Excel and data/reporting tools

It would be a plus if you also possess previous experience in:

• Power BI or advanced data visualization tools
• Channel partner/distributor management and compliance frameworks
• Life sciences, healthcare, or regulated industry experience

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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