Operations Manager – Supply Chain & Fulfillment
Hyderabad (On-site) | Full-time
A Note from the Founders
Most operations roles are seen as execution-heavy functions.
Orders are processed, warehouses dispatch, systems are updated — but the thinking behind efficiency, scalability, and cost control often sits in the background.
At SkinBae, we are building this differently.
We are looking for someone who naturally thinks in systems and asks:
- are we operating at the lowest possible friction
- are we balancing speed, cost, and accuracy
- are we prepared for scale before it arrives
- are we building operations that don't break when we grow
This is not just a warehouse or fulfillment role — it is a core business ownership role that directly impacts revenue, customer experience, and profitability.
About SkinBae
SkinBae is building a curated Korean skincare platform in India. We work closely with global Korean beauty brands and focus on education-led storytelling, strong visual identity, and long-term brand building across D2C, marketplaces, and offline retail.
Our operations function is the backbone of the brand — ensuring every product reaches customers on time, in perfect condition, and with complete accuracy.
Role Overview
This role owns the entire supply chain and fulfillment ecosystem — from import to warehouse to last-mile delivery across all marketplaces and D2C channels.
You will be responsible for building scalable systems for inventory, fulfillment, logistics, and returns while ensuring high efficiency, accuracy, and speed.
You will work closely with marketplace, BD, marketing, finance, and listings teams to ensure operations directly support revenue growth and brand performance.
What You Will Own
1. End-to-End Fulfillment Ownership
- Manage fulfillment across Amazon, Nykaa, TIRA, Myntra, Flipkart, and D2C
- Ensure high fill rates and on-time dispatch
- Maintain accuracy in order processing and delivery timelines
- Own SLA adherence across all channels
2. Warehouse & 3PL Management
- Manage 3PL partners and warehouse vendors
- Negotiate operational costs and optimize logistics efficiency
- Oversee inbound planning, GRN, storage, and dispatch workflows
- Ensure proper binning, space utilization, and warehouse hygiene
- Monitor SLA compliance and vendor performance
3. Inventory Planning & Demand Forecasting
- Maintain inventory across warehouse, marketplaces, and consignment stock
- Plan reorder levels, safety stock, and lead times
- Coordinate demand forecasting with marketing, BD, and sales teams
- Align inventory with campaigns, launches, and promotions
- Prevent stockouts, overstocking, and dead inventory
4. Inbound & Supply Chain Coordination
- Manage import-to-warehouse movement (port warehouse system sync)
- Coordinate with brands, customs, and logistics partners
- Ensure timely inbound processing and accurate system updates
5. Returns & Reverse Logistics
- Manage returns lifecycle (QC, classification, restocking, write-offs)
- Analyze return reasons and reduce return rates
- Improve recovery rates and minimize operational losses
- Ensure structured reverse logistics flow
6. Compliance & Traceability
- Maintain batch tracking, expiry tracking, and FEFO execution
- Ensure regulatory compliance (MRP, ingredient lists, importer details)
- Maintain MSDS, certifications, and audit-ready documentation
- Ensure full product traceability across systems
7. Inventory Systems & Technology Ownership
- Manage Unicommerce / OMS / marketplace inventory systems
- Ensure real-time stock accuracy across all channels
- Drive automation and reduce manual dependency
- Improve system workflows for scalability
8. Cross-Functional Coordination
- Work with BD team for sales forecasting and planning
- Align with listings team for product launches
- Coordinate with marketing for campaign readiness
- Ensure inventory readiness before promotions and launches
9. Operations Analytics & Reporting
- Track fill rate, order TAT, inventory turnover, stock accuracy
- Monitor stockout frequency, damage rates, and returns
- Build dashboards for leadership decision-making
- Provide actionable insights to improve efficiency
10. Process Building & Scalability
- Build SOPs for fulfillment, inventory, inbound, and returns
- Identify bottlenecks and improve operational flow
- Build systems for multi-brand and multi-warehouse scaling
- Reduce dependency on manual coordination
11. Vendor & Cost Optimization
- Negotiate with logistics and warehouse partners
- Optimize freight, storage, and fulfillment costs
- Continuously improve cost per order and operational efficiency
12. Risk & Exception Management
- Handle stock ageing and dead inventory risks
- Manage operational disruptions and delays
- Ensure contingency planning for peak demand periods
Key KPIs (Non-Negotiable)
- Fill rate (%)
- Order fulfillment TAT
- Inventory accuracy (%)
- Stockout frequency
- Inventory turnover ratio
- Return rate
- Damage rate
- SLA adherence
- Cost per order
- Working capital efficiency
What We Are Looking For
Experience
4–7 years in:
- E-commerce operations
- Supply chain / FMCG / retail logistics
- Warehouse and inventory management
Experience in multi-channel fulfillment (Amazon, Nykaa, Flipkart, D2C) is essential.
Skills
- Strong inventory and supply chain understanding
- Data-driven decision making
- High ownership and accountability mindset
- Strong vendor and stakeholder management
- Ability to operate in fast-paced environments
- Problem-solving under ambiguity
Technical Knowledge
- Hands-on experience with Unicommerce or similar OMS tools
- Excel / Google Sheets (advanced level)
- Understanding of import and logistics processes
Work Details
- 5-day work week
- Work from office – Hyderabad
- High ownership role with direct impact on business
- Exposure to founders and core decision-making
- Competitive salary
- Quarterly team outings
Growth
You will be building the operational backbone of SkinBae. As the company scales, this role will evolve into multi-brand, multi-warehouse, and regional operations leadership.
Hiring Process
- Initial conversation
- Practical discussion / case-based round
- Final discussion with founders
Final Note
If you enjoy building systems, solving real operational challenges, and owning end-to-end supply chain execution in a fast-growing consumer brand, this role will give you complete ownership.
Office Address
8-2-277/24, Plot No. 24, Road No. 3, Banjara Hills, Hyderabad, Telangana - 500034, India
