About the Company
Sterling Holiday Resorts Ltd, a Fairfax Company and subsidiary of Thomas Cook (I) Ltd, one of India's most awarded leisure hospitality brands with presence across 65+ exotic locations, is looking for an experienced and skillful Operation Manager to lead resort operations at our properties in Lansdowne and Rudraprayag, Uttarakhand.
You will function as the Unit Head, with complete responsibility for end-to-end resort operations, guest experience, team leadership, and financial performance, ensuring Sterling's service standards and brand promise are consistently delivered.
About the Role
Reporting To: Area Director - Operations
Responsibilities
- Provide strategic leadership to drive business performance and operational efficiency
- Develop and execute business plans aligned with Sterling's mission, vision, and brand values
- Oversee all aspects of resort operations, including rooms, F&B, guest services, and administration
- Lead, mentor, and motivate a high-performing team to deliver exceptional guest experiences
- Drive revenue growth through innovative sales and marketing strategies
- Ensure compliance with Sterling's standards, operational policies, and local laws
- Build a culture of excellence, accountability, and continuous improvement across all departments
Qualifications
- Education: Degree in Hotel Management or equivalent qualification
- Mobility: Open to travel and relocation across India
Required Skills
- Current Role: Operation Manager, EAM or HOD (with proven success in managing full-scale resort operations)
- Experience: Minimum 2-3 years of experience as a HOD or equivalent leadership position in a reputed hospitality brand
- Demonstrated expertise in P&L management, revenue optimization, and operational excellence
- Strong commercial acumen with a focus on sales and profitability
- Proven ability to manage large, diverse teams and build strong relationships with internal and external stakeholders
- Pre-opening experience will be a strong advantage
- Must come from strong F&B or Room Division Background.
Why Join Sterling
- Be part of India's leading leisure hospitality brand
- Lead operations at one of our flagship or upcoming resorts
- Experience a collaborative and growth-driven environment with clear career advancement opportunities
- Shape unforgettable guest experiences across our stunning destinations nationwide
- Step into a leadership role that defines the future of leisure hospitality.
Equal Opportunity Statement
Join Sterling Holiday Resorts Ltd as Operation Manager where your experience creates lasting impact.
