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Operations Manager

7-12 Years
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  • Posted a month ago
  • Over 200 applicants
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Job Description

Key Responsibilities:

P&L & Financial Management:

  • Own the P&L for all residences in the cluster.
  • Drive overall profitability through cost control and operational efficiency.

Customer Experience & Service Delivery:

  • Own NPS scores and implement initiatives to enhance customer satisfaction.
  • Oversee delivery of services including food, hospitality, internet, laundry, and security.
  • Implement and ensure adoption of tools created by the Technology team to improve service delivery.

Team Management & Training:

  • Hire and train Residence Captains to manage day-to-day operations at individual residences.
  • Mentor and guide teams to achieve operational goals and maintain service standards.

Operational Excellence:

  • Ensure smooth operations across all residences with adherence to company policies and SOPs.
  • Identify opportunities for process improvement and implement best practices.

More Info

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Open to candidates from:
Indian

About Company

Imagine transforming a space the size of Eden Gardens, into full-fledged co-living residences within one month. Or personalizing over 2 lakh meals a day for tens of thousands of choosey students. Well, at Stanza Living, we don’t merely imagine these. We have built these capabilities. With our industry-first full-stack technology ecosystem. An ecosystem that’s taken us from a bootstrapped startup to India's largest managed-accommodation provider for students and young working professionals. In just 3 years. Along the way, giants of the venture capitalist world - Equity International, Falcon Edge Capital, Sequoia India, Matrix, Accel Partners and Alteria Capital to name a few - have put their confidence in us. Or to be specific, in the tech innovations we’ve introduced to a traditional industry. Like a digital process that allows us to onboard 3X as many residents as everyone else in the business. Like machine-learning algorithms that predict the kind of activity our residents would love at their next community event. Like an A.I.-powered security infrastructure that keeps an eye out for suspicious activity on our premises. Like all the out-of-the-box ideas you could bring to the table too, if you were part of our team at Stanza Living. Ideas that could redefine the way India lives, by redefining what tech can achieve. Just imagine.

Job ID: 131975123