Job Summary
Popo Ventures is looking for an experienced Operations Manager – Multi-Outlet Restaurant Operations to manage and support the day-to-day functioning of multiple restaurant outlets. The role will be responsible for driving operational efficiency, maintaining service and hygiene standards, improving guest experience, managing outlet teams, and ensuring smooth coordination across locations. The ideal candidate should have strong exposure to multi-outlet restaurant operations, team handling, SOP implementation, and business performance management.
Key Responsibilities
Outlet Operations
- Oversee daily operations of multiple restaurant outlets and ensure smooth shift execution across locations.
- Ensure all outlets maintain brand standards in service, hygiene, cleanliness, food quality, and guest experience.
- Conduct regular outlet visits to monitor operations, identify gaps, and implement corrective action plans.
- Support outlet teams in resolving day-to-day operational issues and ensure smooth coordination between service, kitchen, and support functions.
- Ensure outlets are operationally ready in terms of staffing, stock, maintenance, and customer service standards.
Team Management
- Manage and guide Restaurant Managers / Outlet Managers and support them in daily operations and team supervision.
- Monitor manpower planning, attendance, scheduling, productivity, and discipline across assigned outlets.
- Assist in hiring, onboarding, training, and performance management of outlet-level employees.
- Build strong operational discipline and ensure teams follow SOPs, service standards, and hygiene practices consistently.
Guest Experience & Service Standards
- Drive a high standard of customer service and guest satisfaction across all outlets.
- Handle critical guest escalations and ensure prompt resolution of complaints or service issues.
- Monitor customer feedback and work with outlet teams to improve service quality and customer retention.
Business Performance
- Track outlet-wise sales, daily revenue, labour productivity, food cost, wastage, and other operational KPIs.
- Support outlet teams in achieving business targets, improving upselling, and controlling operating costs.
- Review performance reports and share operational updates, observations, and action plans with senior management.
- Identify areas of improvement to enhance outlet efficiency and profitability.
Compliance & Controls
- Ensure all outlets follow hygiene, food safety, and statutory compliance standards.
- Monitor inventory practices, stock movement, wastage control, and adherence to process standards.
- Coordinate with procurement, kitchen, maintenance, and admin teams for uninterrupted outlet operations.
- Conduct operational audits to ensure SOP compliance, cleanliness, grooming, and service consistency.
Candidate Profile
- 5–8 years of experience in restaurant / hospitality / F&B operations, with strong experience in multi-outlet operations.
- Prior experience handling multiple restaurant outlets, outlet teams, and operational performance.
- Good understanding of service operations, guest handling, staffing, and business metrics in the F&B industry.
- Strong leadership, problem-solving, communication, and team management skills.
- Comfortable with field operations, outlet visits, and working in a fast-paced restaurant environment.
