Position Title: Sr. Operations manager
Location: Chennai
Industry Preferred: Manufacturing, Automobile, Facility Management, Hospitality
Overview of the role:
Responsible for all existing operational contracts, contract retention, contract growth and development within the relevant area and strengthen the portfolio, reputation and image of Sodexo.
Key Responsibilities
- Ensure the profitable delivery of operations, control of costs & overheads through achievement of business targets for GOP
- Responsible for the delivery and expansion of sales and margin in all operations ensuring full compliance with contractual obligations and Sodexo policies and procedures
- Support new business development through the promotion and costing of products & services and response to tenders & proposals which deliver new business in Sodexo's Integrated Facilities Management activities
- Responsible for establishing and maintaining multi-level and business unit relationships with clients ensuring a full understanding of the hierarchy and strategic vision of the client
- Ensure a comprehensive understanding of and meet all customer expectations under each of the relevant client agreements
- Prepare timely and accurate financial and qualitative reports; Report on the same to the Regional Head-Operations on a monthly basis and as and when required
- Be proactive in the recovery of overdue, if any, owing from internal and external clients and maintain a close relationship with Sodexo Finance team to ensure all suppliers and contractor payments are managed effectively
- Manage, mentor and maintain a strong working relationship with the Business Development & Operational Teams, offer assistance wherever and whenever required
- Laise with team to ensure alignment with the business goals and vision of Sodexo.
- Ensure quality of work by adhering to Sodexo service standards
Qualifications:
- Bachelor's degree or higher in Operations, Business, Facilities Management, or a related discipline, combined with experience in both Technical and Soft Services
- Minimum of 13 years of managerial experience within a contracting, facilities management, or integrated services environment
- Proven experience managing multi-site operations within diverse and multicultural work environments
- Strong understanding of non-core business functions and support services
- Extensive knowledge of the facilities management and outsourced services sectors, with regional market expertise preferred
- Should carry strong leadership capabilities with a track record of team development and performance management
- Strong commercial acumen with a customer-centric approach to service delivery
- Ability to thrive in a fast-paced, dynamic, and demanding operational environment
