Operations Manager

Company Description

SM Workforce Pvt. Ltd., founded in 2013, is a leading name in the facility services industry with a commitment to operational excellence and superior service quality. Certified with multiple ISO standards, the company specializes in manpower outsourcing, advanced housekeeping solutions, secure security services, and payroll management. With a workforce of over 4,000 professionals and a nationwide presence, SM Workforce serves more than 100 prestigious organizations across sectors. Driven by a culture of integrity, transparency, and continuous improvement, the company delivers customized solutions to meet unique client needs. SM Workforce is dedicated to innovation and professionalism, shaping thriving spaces for businesses and communities.

Company: SM Workforce Pvt Ltd

Location: Delhi NCR (Delhi, Gurugram, Noida)

Industry: Manpower Services & Facility Management

Position: Operations Head

Experience Required: 8–15 Years

Employment Type: Full-Time

Job Summary

SM Workforce Pvt Ltd is looking for an experienced and result-oriented Operations Head for Delhi NCR operations. The candidate should have a strong background in manpower services and facility management with excellent communication, client handling, and team management skills.

The candidate must have hands-on experience in handling multiple manpower and facility sites including housekeeping, security, technical staff, loaders, supervisors, and industrial manpower operations.

Key Responsibilities

* Handle complete operations of manpower and facility management projects across Delhi NCR.

* Manage deployment and operations of housekeeping staff, security guards, technical manpower, loaders, helpers, supervisors, and other workforce categories.

* Ensure smooth site operations with proper attendance, discipline, grooming, and service quality.

* Conduct regular client meetings and resolve operational escalations promptly.

* Perform frequent site visits and operational audits.

* Coordinate recruitment and immediate manpower replacements as per client requirements.

* Ensure compliance related to PF, ESI, wages, labour laws, and statutory requirements.

* Lead operational teams including supervisors, area managers, and field staff.

* Maintain strong client relationships and ensure high client satisfaction.

* Prepare daily/weekly MIS reports, attendance records, operational reports, and billing support data.

* Handle new project mobilization and operational setup.

* Ensure uninterrupted manpower supply and service delivery across all sites.

Required Skills & Qualifications

* Minimum 8 years experience in Manpower Services / Facility Management industry.

* Strong communication and client coordination skills.

* Experience in handling multiple sites and large manpower deployment.

* Good knowledge of labour laws, PF, ESI, compliance, and workforce management.

* Strong leadership and problem-solving abilities.

* Ability to work under pressure and manage urgent operational requirements.

* Good command over MS Excel, reporting, and documentation.

* Candidate should own a vehicle and be ready for frequent travel across Delhi NCR.

Preferred Background

Candidates from the following industries will be preferred:

* Facility Management Companies

* Staffing & Outsourcing Companies

* Security Services

* Industrial Manpower Services

* Housekeeping & Technical Services

Salary & Benefits

* Best in Industry

* Performance Incentives

* Travel Allowance

* Growth Opportunity

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