Operations Manager

Company Description

Reccaa Club is a destination where families and individuals can come together to relax, recharge, and enjoy leisure activities. Located in Kochi, the club offers a range of amenities including a spacious car park, a swimming pool with a dedicated kids pool, a party lawn, an indoor badminton court, a children's play area, a multi-cuisine restaurant and bar, and superior rooms. Designed to cater to all age groups, the club provides a welcoming atmosphere and top-notch facilities. Reccaa Club is committed to creating joyful experiences for its members and guests.

Club Operations Manager Job Description

Role Summary

The Club Operations Manager is responsible for overseeing the day-to-day operations of the club, ensuring efficient functioning of facilities, staff, and member services. The role focuses on maintaining high standards of safety, service quality, compliance, and operational efficiency while supporting organizational objectives.

1. Operations Management

Oversee daily club operations, including opening and closing procedures

Ensure all facilities such as buildings, grounds, and equipment are properly maintained and safe for use

Supervise club activities including events, matches, training sessions, and banquet functions

Ensure proper upkeep of premises, including cleanliness and maintenance standards

Coordinate with vendors and service providers for smooth operational support

2. Food & Beverage & Banquet Management

Oversee food and beverage operations, including banquet functions, ensuring quality, hygiene, and service standards

Plan and manage staff rosters for restaurant and banquet operations

Coordinate banquet setups, seating arrangements, and service flow for events and functions

Monitor inventory, stock control, and minimize wastage

Ensure compliance with food safety and service regulations

3. Event & Member Experience Management

Plan and coordinate club events, programs, and banquet functions

Ensure smooth execution of events, including setup, service, and closure

Maintain high standards of member and guest satisfaction

Handle member and guest feedback and resolve concerns promptly

4. Staff & Team Management

Lead, supervise, and mentor operational teams including duty managers, front office staff, housekeeping staff, and security staff

Ensure effective coordination between front office, housekeeping staff, security staff, and banquet teams for seamless operations

Prepare and manage duty rosters for daily operations, events, and banquet functions

Monitor staff performance through KPIs and provide regular feedback

Conduct training programs to enhance service quality, safety awareness, and operational efficiency

Ensure all security staff follow access control, safety protocols, and incident reporting procedures

Maintain discipline and foster a positive work culture in line with organizational policies

5. Financial & Administrative Management

Prepare and manage operational budgets, including banquet revenue and cost control

Handle stock management, procurement, and expense monitoring

Generate periodic operational and financial reports for management review

Liaise with local authorities, vendors, and external agencies for compliance and approvals

Present reports and obtain approvals from management/committee for operational requirements

Key Skills & Competencies

Strong leadership and team management skills

Excellent organizational and multitasking abilities

Knowledge of food & beverage and banquet operations

Financial and budgeting knowledge

Good communication and interpersonal skills

Problem-solving and decision-making ability

Knowledge of safety, compliance, and regulatory requirements