Operations Manager

URGENT POSITION TO BE FILLED – Panjim, Goa

Salary: Up to 8 LPA [MAX]

Compensation & Benefits:

- ₹2 Lakh Medical Insurance

- Night Shift Allowance

- 5 Days Working

- Rotational Shifts

Required Skills:

• Bachelor's degree in any field. Master's degree is a plus
• Min 3+ years leading operations teams in an Outsourcing / BPO / Business support environment
• Operations Team Management
• Client/Stakeholder Management
• Project Transition Management
• People Management & Team Leadership
• Process Improvement & Gap Analysis
• Resource & Capacity Management
• Quality Assurance & KPI Monitoring
• Excellent Communication Skills
• Conflict Resolution & Employee Engagement

Bonus/preferred Skills:

• Travel industry / tour operator / travel operations exposure
• Global operations support experience
• Experience working in rotational shifts
• Stakeholder reporting and SLA/KPI management

Description:

We are specifically looking for a min 3+ years of strong people manager from a BPO / outsourcing / business support operations background who has at least 3+ years of experience handling operational teams and client interactions. The candidate should be confident in managing day-to-day operations, team performance, project transitions, stakeholder communication, and process improvements. Strong communication, coaching, mentoring, and resource management skills are mandatory. Candidates with travel/tour operator industry experience will be highly preferred. The role is fully Work From Office in Goa with rotational shifts and requires someone mature, process-oriented, client-facing, and capable of handling operational ownership independently.