Operations Manager

Role & responsibilities:

• Develop and maintain strong relationships with key clients, understanding their business objectives, and aligning them with our cutting-edge technology solutions.
• Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting clients evolving needs.
• Identify up-selling and cross-selling opportunities, delivering innovative solutions that provide added value and contribute to the company's sales targets.
• Act as a customer advocate within the organization, ensuring client feedback is heard and acted upon to continuously enhance service delivery.
• Address any concerns or conflicts raised by key clients promptly and professionally, striving to reach win-win resolutions.
• Stay abreast of industry trends, competitors, and market dynamics, providing clients with valuable insights and positioning them for success.
• Collaborate with internal teams, including product development and marketing, to deliver seamless service and solutions to key accounts.

Preferred candidate profile:

• Proven experience as a Key Account Manager or in a similar client-facing role within the technology industry.
• Exceptional communication and relationship-building skills.
• Proficiency in CRM software and data analysis tools.
• Ability to work in a fast-paced and ever-changing environment.