About Newton School of Technology :
Newton School of Technology (NST) is redefining higher education in India by building an industry-first learning ecosystem focused on technology, innovation, and employability. Founded by IIT alumni, NST combines rigorous academics with hands-on learning, real-world projects, and deep industry integration to prepare students for high-growth careers in technology. At NST, student success is not limited to academics — we are deeply invested in ensuring every learner progresses confidently through their educational journey and achieves meaningful career outcomes.
Role :
The Operations Manager plays a critical role in driving student success, engagement, and academic continuity throughout the student lifecycle at NST. This role requires a highly proactive and student-centric individual who can identify challenges early, take ownership of interventions, and ensure students remain motivated, supported, and on track academically and professionally.
The ideal candidate combines empathy with analytical thinking, strong communication skills, and a solution-oriented mindset. This is not a reactive support role — we are looking for someone who takes initiative, builds systems, leverages data effectively, and acts as a trusted mentor and problem-solver for students.
Key Responsibilities :
1. Student Success & Engagement
- Proactively monitor student attendance, academic performance, participation, and engagement to identify potential risks early.
- Design and execute intervention strategies such as mentoring plans, academic support sessions, counseling coordination, and student check-ins.
- Build strong relationships with students and act as a trusted guide throughout their academic journey.
- Support students in making informed academic and career-related decisions.
- Drive student motivation, accountability, and retention through continuous engagement initiatives.
- Gather and analyze student feedback to improve support systems and enhance the overall student experience.
2. Problem Solving & Ownership
- Take end-to-end ownership of student-related concerns and escalations.
- Demonstrate a strong bias for action in identifying issues and implementing effective solutions without requiring constant direction.
- Collaborate cross-functionally with faculty, academic operations, and leadership teams to improve student outcomes.
- Continuously improve processes, workflows, and engagement mechanisms to create a more effective learning environment.
- Introduce innovative initiatives that improve student participation, learning consistency, and overall progression metrics.
3. Data Analysis & Academic Tracking
- Build and maintain dashboards, trackers, and reports to monitor student performance and engagement trends.
- Use tools such as Google Sheets and Excel to analyze attendance, assessments, behavioral indicators, and progression metrics.
- Translate data insights into actionable intervention plans for students and academic stakeholders.
- Present key insights and recommendations to faculty and academic leadership teams to drive informed decision-making.
Ideal Candidate Profile :
Experience - 4-6 years of experience in student success, academic operations, mentorship, counseling, learning & development, or other student-facing roles.
Skills - Strong problem-solving and decision-making capabilities.
- High ownership mindset with the ability to work independently and proactively.
- Proficiency in Google Sheets / Excel for data tracking, reporting, and analysis.
- Excellent interpersonal, communication, and stakeholder management skills.
- Ability to balance empathy with accountability while managing student relationships.
Attributes - Student-first mindset with strong emotional intelligence.
- Proactive, solution-oriented, and execution-focused.
- Comfortable handling escalations and difficult conversations with maturity and professionalism.
- Data-driven thinker who can combine insights with human judgment.
- Adaptable and comfortable working in a dynamic, high-growth environment.
Why Join NST - Opportunity to directly impact the lives and careers of students.
- Work in a fast-growing, mission-driven education ecosystem.
- Collaborate with passionate educators, operators, and industry leaders.
- Be part of building the future of technology education in India.
