Operations Manager - MICE

Job Summary:

As the manager of operations in the travel and Mice industry, you will be responsible for overseeing and coordinating the day-to-day operations of travel services and MICE events. You will be responsible for ensuring Smooth operational process and delivering high quality services to clients.

Key Responsibilities:

1. Client Query Management:

Handle queries of corporate clients, providing timely and accurate responses.

2. Vendor Coordination:

Coordinate with domestic and international hotels and vendors for availability, rates, and other requirements as per client needs.

3. Transport Arrangements:

Organize and coordinate transportation arrangements with vendors, ensuring timely and smooth travel logistics.

4. Staff Briefing:

Brief and update staff on new rates, changes in hotel policies, and any operational updates related to MICE activities.

5. Issue Resolution:

Provide solutions to issues arising during group events, ensuring resolution on priority. Address general complaints and handle customer concerns effectively.

6. Client Coordination:

Manage day-to-day coordination with clients, ensuring seamless communication and client satisfaction.

7. Customer Relations Management:

Assist in managing and nurturing positive customer relationships. Monitor and evaluate customer feedback to ensure service improvement.

8. Research and Reporting:

Conduct research and prepare statistical reports related to MICE operations. Analyze data for continuous improvement.

9. Team Supervision and Training:

Supervise and train staff involved in MICE operations, ensuring high-quality service delivery and efficient team functioning.

10. Project Tracking:

Track the status of current and new MICE projects, ensuring milestones and deliverables are met within timelines.

11. Itinerary Management:

Schedule itineraries by identifying, booking, and confirming travel routes, carriers, lodging, and verifying space availability and rates. Issue tickets and manage group travel logistics.

Qualifications:

1. Educational Qualification:

Bachelor's degree in business, hospitality, event management, or a related field.

2. Experience:

Proven experience in operations management within the travel and MICE industry.

3. Communication Skills:

Excellent communication and interpersonal skills, with the ability to interact with clients, vendors, and staff effectively.

4. Industry Knowledge:

In-depth knowledge of travel industry trends, MICE event planning, and best practices in the field.

5. Work Under Pressure:

Ability to work under pressure and meet tight deadlines, while maintaining a high level of accuracy and professionalism.