Operations Manager (MICE)

Job Title: Operations Manager- MICE

Location: Gurugram, Haryana

Role Summary:

Hi Offsite, the corporate offsites & events vertical of Hi Tours Group (trusted by Amazon, McKinsey, Deloitte & more), is hiring a MICE Operations Manager to lead end-to-end execution for domestic and outbound offsites. This role owns post-sales delivery from reservations to on-ground execution, ensuring flawless events, zero misses, and strong client testimonials. You will be the single point of contact for all MICE operations and will eventually build and manage a team of 56 Operations Specialists.

Key Responsibilities:

Full post-sales ownership understand client expectations, build operational plans, timelines & checklists.

Manage all reservations: hotels, flights, visas, transfers, activities, banquets & meeting rooms.

Coordinate with the Contracting Manager for rates, inclusions & confirmations; maintain rooming lists, manifests & ops sheets.

Lead on-ground execution: check-ins, MICE desk, room allocations, AV/session readiness, vendor coordination, activities, F&B & issue resolution.

Work closely with hotels, transporters, activity providers, guides & event vendors; ensure SLAs & accurate billing.

Maintain high service standards, proactive communication & client satisfaction; aim for strong post-event testimonials.

Build SOPs, workflows & escalation processes; hire and manage an operations team as the business scales.

Qualifications:

• 7+ years in MICE operations, corporate events, travel operations, or large-group delivery.
• Strong knowledge of hotels, corporate contracting, vendor coordination & event operations.
• Skilled in itineraries, checklists, documentation & large-group handling (50500 pax).
• Excellent communication, crisis management & multi-stakeholder alignment
• Traits we are looking for: High ownership, calm under pressure, detail-oriented, strong follow-up discipline & client-first mindset; natural leader who can build a team.

Why Join Us:

• Be part of one of India's most dynamic corporate offsite & events brands with a growing Fortune 500 client base.
• Lead operations for high-impact programs across India and global destinations.
• Build your own operations team and shape the delivery engine for Hi Offsite.
• Work in a fast-scaling, multi-brand travel company with strong systems and cross-functional collaboration.