Role Overview
The Operations Head – Mentorship will lead and scale Drishti's mentorship programme across UPSC and State PCS verticals. This is a leadership role responsible for designing the mentorship operational framework.
Key Responsibilities
- Design and own the end-to-end mentorship delivery model — from designing a course to onboarding students and smooth functioning of the programs.
- Tracking student engagement rate, session completion, satisfaction scores, and conversion to course renewals.
- Establish an SOP-driven workflow for mentor-student assignment, escalation handling, and conflict resolution.
- Co-ordinating with various teams including Content, Website, Tech, Marketing etc to align and optimise mentorship operations.
- Present monthly operations report to senior leadership.
- Explore and pilot group mentorship, peer-learning cohorts, and alumni mentorship models.
Required Qualifications
- Graduate / Postgraduate
- 1–3 years in EdTech, coaching operations, or student success leadership
- Prior experience managing a team
- Strong data orientation — comfortable reading dashboards and building reports
- Proficiency in MS Excel and other tools
Preferred Skills
- Personal familiarity with UPSC preparation journey (appeared or cleared is a plus)
- Experience designing SOPs and program schedules from scratch
- Fluency in Hindi and working English
