Job Role: Manager Operations
About the Role :
- The Operations Manager is responsible for managing the daily operations and strategic management of their designated account(s). You will lead the on-site Magnit team and act as a role model for excellent client service while delivering on Magnit's contingent workforce program(s).
What You Will Do
- Ensure smooth delivery in areas of service for your client such as contingent workforce management; Independent Contractor Compliance; Payrolling of client-referred/self-sourced workers; Statement of Work Management; worker on/offboarding and Co-Employment Risk Mitigation
- Ensure Magnit's contractual scope of services is delivered to the highest standards through strong line management, cross training, and regular process review
- Ensure strong understanding of client and market dynamics among all team members
- Engage and partner with the Program Manager and Director of Client Services to introduce any new services to the client
- Manage supplier relationships through close communication and collaboration. Participate in all relevant training programs available internally for business and professional development knowledge
- Maintain relationships with Magnit colleagues at other client locations, utilizing support and experience to identify suitable improvements to own client processes and services
- Conduct continuous analysis of Supplier performance via Magnit's Supplier Scorecard methodology.
- Develop and maintain client relationships through regularly meeting with client Hiring Managers and other users of the Magnit program, encouraging feedback continuously
- Contribute to Internal Account Reviews and Quarterly Business Development Plans. Participate in developing account annual forecast and monitor team's delivery according to plan forecasts.
What You Will Need
- Bachelor's degree
- Previous management experience in Temporary Staffing, Talent Acquisition and/or Human Resources; MSP experience is preferred
- Working knowledge of employment and labor laws in areas of operation
- Experience evaluating and improving process management
- Extensive vendor management experience across disciplines and geographic locations preferred
- Experience with on-site operations for Fortune 500/1000 companies preferred
- Service & detail oriented. Proficiency in MS Excel preferred. Strategic thinking and complex problem-solving skills
