Oversees operational systems, processes, and resources while looking for opportunities of improvement or revision.
Anticipates and tracks operational and tactical risks and provides strategic solutions.
Works with field ops teams to help set and meet daily and quarterly goals.
Plays a significant role in long-term planning, leading projects, and implementing change control processes.
Works closely with an Ops leader on other special planning and departmental projects.
Oversees and reports weekly, monthly, quarterly, and annual metrics.
Identifies trends and assess opportunities to improve processes and execution with respect to defined SOPs.
Collaborates with other back-office team members to ensure seamless process execution, reinforce positive morale, and uphold company values.
Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate levels when required.
Assesses a variety of situations and provides clarity to team and stakeholders.
Establishes and maintains credible, professional relationships with internal business lines, and external vendors.
Solicits and responds to feedback while gaining commitment and support.
Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
Stays up to date on process SOP, trends, and technology.
Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory based best practices.
Addressing operational concerns and issues, monitoring overall customer satisfaction.
Developing and implementing operational procedures and policies.
Excellent interpersonal communication and organizing skills to coordinate project activities.
Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings.
Analytics and problem-solving skills
What Makes you EligibleRelevant experience of 3-5 years as an operations executive/ ecommerce executive or corresponding profiles
Good interpersonal, Analytical skills
Good Communication skills - verbal and written
Operational Excellence and Problem Solving
Proficient in MS Excel- Vlookup, Hlookup, Pivot Table, Formulas and commands
