Operations Manager

• Plan, Co-Ordinate and Control all Property Management operations of residential complex, high rise buildings and Villas.
• Provide Professional, Value-Adding Technical and Operation related inputs on day-to-day Operation.
• Manage Technical service providers suppliers and ensuring they are Competent in their appointed disciplines and provide with the correct and most cost-effective services in their line of business.
• Design and establish suitable procedures for Planned and Preventative Maintenance of installed Plant and Machineries develop methods and procedures for effective control of this task to minimize breakdowns and reliable operation 24 x 7. Keep abreast of new cost saving/ latest equipments, materials, and work methods; suggestimplement at residential properties.
• Compile annual Budgets for Technical repairs, power consumptions, standard maintenance, soft services,
• Manage security, civil repairs, major modification installation, etc.
• Approve expenditure on technical Services matters, negotiate AMCs, vendor selection evaluation, coordination. etc.
• Compile monthly and annual management reports Operating budget Actual expenditure monitoring and submission of reports to management.
• Manage reporting functions of all direct indirect employees.
• Manage Property Managers and support them in all operation, technical, administrative work. etc.
• Ensure compliance i.e., National Building Regulations, Occupational Health & Safety Act, Various Licenses and NOCs, correct PF and ESI deposition by service partners, etc.
• Comprehensively inspect and compile building inspection reports.
• Understand and manage all emergency procedures and policies of the company.
• Provide 24X7 technical support assistance on site during emergency or as deemed appropriate.
• Training of all personnel staff regarding services and operations.
• Implementation of all standard system and process at site i.e., Checklist, SOP, safety procedures, etc.
• Billing & Collections Ensure timely billing and collection of all service bills to Occupants.
• Root Cause analysis of equipment under breakdown and identify the actual reason and prevent reoccurrence.
• Ensure Optimum utilization of Plant & Machinery.
• Tactfully handle and mange any Incidents Accidents.
• Preparing inviting analysing BOQ for major repair, renovation, new installation, etc.
• Ensuring Customers satisfaction and review feedback.
• Interacting with different departments for executing the maintenance service Agreement.
• Coordinating various functions related to Landscape Maintenance, Cafeteria, Housekeeping, Laundry, Car Parking, Drinking Water, Pantry, Water Supply (Tankers), Pest Control, CCTV Operations & Firefighting.
• Handling complete facilities & infrastructure set up involving searching & finalising location, workstations, planning of interior lay out, conference and training facilities.

General Administration

• Ensuring optimum & effective utilisation of funds in providing congenial work environment and basic amenities in the work premises.
• Supervising housekeeping operations in the organisation.
• Participating in preparing agreements, defining SLAs SOPs; transitioning of new sites and implementing systems and process.
• Ensuring maintaining of optimum inventory levels in the stores and maintaining business relations with vendors for the procurement of necessary items for the office.
• Directing, leading and motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness efficiency.
• Working on succession planning of the workforce, appraising the members performance & providing feedback.
• Analysing Management Information System (MIS), Daily Management reports, Machine status report, financial reports before submitting it to the management.
• Providing Technical Training to all site management staff.
• Housekeeping and Security management.
• Identifying initial snag during project transition and rectification.
• Timely Monthly Billing and Receipts. Auditing Logs and Records, various technical Data, stores, daily Attendance, etc.
• Ensure Optimum utilization of Plant & Machinery to conserve electrical energy.
• Responsible for all time workability of Fire Fighting Systems, Fire Hydrants, Fire Alarm Systems, CCTV, organizing fire drills and preparing contingency rescue plan.
• Responsible for resolving various operational issues at site level within scope of work.
• Ensure proper cash flow through timely collections of Maintenance, Electricity, Water and CAM charges from occupants.
• To attend and resolve all queries of customers and suggest solutions to their problem. CRM, client feedbacks, etc.
• Responsible for proper common area security arrangement in the residential.
• Root Cause analysis for equipment breakdown to identify the actual reason so as prevent it again in future.
• Coordinating with service partners/OEM for resolving their Problems.
• Review KAD (Key Account Deliverables) with property Managers
• Review all reports in overview (Like DMR, MMR, KAD, RAG sheet, Evolution, Audit points Technical & EHS etc.