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Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound, Outbound, Change Ops). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Key job responsibilities
Key job responsibilities
Ensure a safe work environment for all associates and team
Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations
Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations
Strategic planning and forecasting appraise performance resolve problems and address staffing needs
Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
Ensure BM rates and OP2 throughput deliverables
Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices
Proactively identify and lead process improvement initiatives
Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
Lead ART events from capacity planning perspective and prepare Man, Material, and Machine
Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
Manage People and team development
Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.
Create leaders and talent pipeline. Good stake holder management and project management skills
Do cross functional and cross mile interfacing and take up for the best practices and initiatives
Basic qualifications
- Bachelor's degree or equivalent
Preferred qualifications
- 3+ years of Amazon (blue badge/FTE) experience[4:31 PM]Job description
Summary: The Operations Manager has complete responsibility for end to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149974043
Skills:
People Management, Metrics and Reporting, Analytical Tools, Lean Techniques, Six Sigma
Skills:
Benefits Administration, Process improvement, Client performance measures, Stakeholder Management
Skills:
Lean Management, Resource Allocation, Project Management, Process Management, Vendor and Supplier Management, Reporting and Analysis, Cross-Functional Collaboration, Compliance and Risk Management, Six Sigma
Skills:
Project management tools, Vendor management, Cost saving drivers, Analytics
Skills:
Customer Success, Hubspot, Salesforce, Onboarding platforms, Customer Onboarding, Process Improvement, zendesk, Freshdesk, Analytics, data reporting, Implementation Operations
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