Position: Operations Manager
Location: Lonavala, Maharashtra
Experience: 7- 10 Years
Role Summary:
We are looking for a hands-on Water Park Manager to lead end-to-end water park operations, ensuring safety, operational excellence, guest satisfaction and team performance. The role requires strong experience in water park/leisure operations, lifeguard management and high-footfall environments.
Key Responsibilities:
1. Water Park Operations
- Manage end-to-end daily operations of slides, attractions, pools and guest facilities, including opening, operating and closing procedures.
- Monitor attraction utilisation, throughput, queues and waiting times while optimising manpower and operational resources.
- Develop and continuously improve SOPs, checklists and operating standards, with a strong park-floor management presence.
2. Guest Experience
- Deliver a safe, seamless and enjoyable guest experience by monitoring crowd movement, queues and guest pain points.
- Handle escalated complaints and critical guest situations while driving Guest Satisfaction, NPS and overall experience.
- Promote a strong service and hospitality culture across the operations team.
3. Safety & Emergency Management
- Own guest and employee safety, ensuring strict compliance with water, attraction and operational safety procedures, including effective Lifeguard deployment.
- Conduct safety inspections, audits, mock drills and emergency preparedness activities while leading emergency response and incident reporting.
- Coordinate with Security, Medical and Engineering teams during emergencies and identify and mitigate operational risks.
4. Team & Lifeguard Management
- Lead, motivate and develop Lifeguard and Operations teams, including manpower planning based on attendance and operational requirements.
- Conduct daily briefings, safety talks, training and competency assessments while monitoring attendance, productivity and performance.
- Build a culture of discipline, accountability, teamwork and safety.
5. Commercial Performance
- Support the Park Head in achieving revenue and profitability targets by monitoring attendance, attraction utilisation, ARPU and guest spending.
- Identify opportunities to improve revenue and operational efficiency while coordinating with F&B, Retail, Rentals, Ticketing, Sales and Marketing teams.
6. Engineering, Maintenance & Park Standards
- Coordinate with Engineering and Maintenance to maximise attraction availability, monitor breakdowns, downtime and restoration timelines, and ensure preventive maintenance.
- Ensure daily pre-opening inspections and proper maintenance of pumps, filtration systems, water systems and attraction equipment.
- Ensure attractions operate only when all safety conditions are met and maintain high standards of water quality, hygiene, cleanliness and guest facilities.
7. MIS & Operational Analytics
- Prepare and review daily, weekly and monthly MIS covering attendance, attraction utilisation, ride/slide availability, downtime, queues, waiting times, safety incidents, guest complaints, satisfaction, manpower productivity, revenue and ARPU.
- Analyse data and trends to identify improvement opportunities and enhance operational performance.
8. Cross-Functional Coordination
- Work closely with Engineering, Security, Medical, Housekeeping, F&B and Retail to ensure smooth park operations.
- Coordinate with Rentals, Ticketing, Sales & Marketing, HR, Training and Finance for effective cross-functional support and operational efficiency.
Education
- Graduate in Hotel Management or in any discipline.
- Hospitality/Recreation Management or related qualification preferred.
Experience
- 8–12 years of relevant experience in Water Parks, Amusement/Theme Parks, Resorts, Leisure or Entertainment.
- 3–5 years in an Assistant Manager/Managerial role.
- Strong experience in Water Park Operations and Lifeguard Management preferred.
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Feel to reach at [Confidential Information]
