Overall Purpose of the Role
To develop and manage the full scope of Compass India Foodservices at multiple units. Also take full responsibility of driving revenue growth through operational development, P&L management, technical selling and brand development.
Key Accountabilities
Results
KPIs/Measures
- Achievement of the sales budget and formulation of action plans to manage deviations, if any
- Monitor performance (i.e. sales growth and profitability) against targets
- Monitor all contract deviations for each client and ensure proper adherence to agreed SLAs
- Drive and Implement all relevant HSEQ procedures within the units
- Sales Target Achievement
- YOY% increase in profits
- Contract compliance report
- Periodic HSE Audit Results
Client
KPIs/Measures
- Drive continuous growth in sales through food festivals, food innovations and smart menu planning
- Drive excellence in services through continuous monitoring of operations and implementation of corrective actions
- Establish profitable client relationships through regular interactions with key decision makers
- YOY % increase in revenue
- CSAT Scores
- Quality of MBRs/QBRs
People
KPIs/Measures
- Define performance standards for the Team
- Review Delivery metrics for the region
- Identify development needs of direct reports and increase capability through internal/external training/certifications
- Drive talent pipeline through coaching & aspiration management
- KRA Coverage for team
- 360 degree feedback report
- Succession Coverage %
- Quality of development plans for direct reports
Processes
KPIs/Measures
- Analyse the competitive landscape and provide strategic insights to the Marketing & Communications team for development of new offers and customisation of existing offers
- Scrutinize & improve:
- Periodic Unit Manager training program
- Service Framework
- Attrition Control Plan
- Identify the best operation practices across industry and implement
- Food innovations introduced and their impact on revenue
- Talent assessment report of unit manager
- YOY % Improvement in service
- Attrition %
- Count/impact of new operation practices
