Skills:
Business Process Reengineering, Standard Operating Procedure (SOP), Navigate career, Team Management, Team Building, Support Team,
Operations Manager Job Description
Reports To: General Manager
Overview
The Operations Manager plays a crucial role in ensuring the smooth functioning of all client-facing operations. This position acts as the key support and driver for Team Leaders and the General Manager, requiring strong leadership, people management, and problem-solving abilities.
General Responsibilities
- Lead, motivate, and mentor Team Leaders to foster a collaborative and high-performing work environment.
- Oversee all client-facing operations, ensuring service quality and timeliness.
- Manage staffing levels across client teams in coordination with the COO and GM.
- Support Team Leaders in professional development through the Career Navigator framework.
- Ensure all team members complete mandatory training and stay updated with current requirements.
Team Management
- Ensure timely submission of timesheets and accurate entry of budget hours for all tasks.
- Manage team capacity and redistribute workloads when needed.
- Conduct quarterly performance reviews with Team Leaders and ensure they do the same for their teams.
- Encourage learning through the Navigate Learning Review process.
- Evaluate the effectiveness of training programs and suggest operational improvements for new and existing employees.
Operations Management
- Ensure client deliverables are completed and submitted within deadlines.
- Oversee statutory lodgments and payments, ensuring approvals and client communication before due dates.
- Work closely with the General Manager to incorporate review points into monthly client financials.
- Manage overflow work or temporarily lead teams when a Team Leader is unavailable.
Solution-Oriented Approach
- Maintain and update Standard Operating Procedures (SOPs).
- Keep client-specific manuals current and accessible.
- Oversee training programs aligned with Career Navigator.
- Ensure each staff member is assigned a buddy for smooth role handovers and knowledge sharing.
- Verify that all handovers are properly signed off before any team transition.
Key Skills
- Proven leadership and people management skills.
- Strong communication and coordination abilities.
- Ability to think strategically and develop practical solutions to operational challenges.
- Excellent organizational and multitasking skills.
Education & Experience
- Qualification: B.Com, M.Com, Inter CA, CA, CMA, or equivalent.
- Experience: Relevant background in accounting, operations, or team management.
