Operations Manager

Hey there! Looking for an awesome role where you can flex your leadership muscles in customer service Check this out! The Gig As an Operations Manager, you'll be at the helm of our inbound voice process team. Youll manage daily operations and ensure our customer care game is top-notch. If you love working with people and optimizing processes, this is your stage! What You'll Do - Oversee daily operations of the inbound voice process, ensuring smooth workflows. - Monitor team performance and provide coaching to enhance customer care skills. - Collaborate with different departments to refine processes and improve service delivery. - Analyze data to identify trends and areas for improvement in service efficiency. - Handle escalated customer issues and find effective solutions quickly. What You Need - Proven experience in customer service within a telecom environment. - Strong understanding of inbound voice processes and how they work. - Excellent communication skills both verbal and written to connect with customers and team members alike. - Ability to analyze performance metrics and implement strategies for improvement. What's In It For You Joining our team means stepping into a supportive environment where your ideas matter! Youll find opportunities for growth and a chance to lead a passionate group of individuals dedicated to amazing customer service. Ready to take the next step Dont waitapply now!

This job is provided by Shine.com