E-commerce background experience would be Preferred
International Voice process Experience Mandatory
Total Experience - 12+yrs
Relevant Experience - 1+yrs (Manager on paper)
Education - Any Graduate or 4 years Diploma
Shifts - US (24x7)
5/6 days working
Handling AM's & TL's
Location: Chandivali, Mumbai
College degree in Business Management/Administration or equivalent combination of education and directly related experience
4 or more years of directly related experience, including 2 or more years of supervisory experience.
Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
International Voice Experience; having Outbound experience will have an added advantage
Shall operate in US shift timings, and would be required to stretch as and when required
Manager level into E-commerce Domain for International contact center, US
Appropriate communication and escalation of client issues to multiple levels of site and Operations management
Client strategies to meet client/corporate goals and objective
