About Paywize
Paywize is building India's first Fintech Operating System, powering businesses with secure and scalable solutions for payouts, collections, connected banking, and digital financial services. Our platforms handle high-volume, transaction-heavy systems for enterprises, banks, and startups, enabling faster growth with trust and compliance.
About the Role
The Operations Manager (Fintech) is responsible for overseeing and optimizing the company's day-to-day operational processes to ensure efficiency, compliance, and scalability. This role collaborates with cross-functional teams, including product, finance, risk, compliance, and customer success, to streamline operations, manage risks, and support business growth in a highly regulated fintech environment.
Key Responsibilities
Operational Strategy & Process Management
- Develop and implement operational strategies to support business objectives.
- Design, document, and optimize processes across departments to improve efficiency and reduce errors.
- Identify bottlenecks and implement process improvements using best practices and automation tools.
Team Leadership & Coordination
- Manage and mentor operations staff, providing guidance, training, and performance feedback.
- Foster a culture of accountability, continuous improvement, and operational excellence.
- Coordinate cross-functional teams to ensure smooth execution of projects and initiatives.
3. Compliance & Risk Management
- Ensure all operational activities comply with relevant fintech regulations (e.g., KYC/AML, PCI-DSS, data privacy).
- Support internal and external audits, maintaining accurate operational documentation.
- Identify operational risks and implement mitigation strategies to safeguard the business.
Vendor & Partner Management
- Manage relationships with vendors, service providers, and third-party partners.
- Negotiate contracts, SLAs, and performance expectations to ensure cost-effective service delivery.
- Monitor vendor performance and address service-level issues proactively.
Performance Monitoring & Reporting
- Track operational KPIs such as processing times, transaction accuracy, and service levels.
- Prepare regular reports for leadership on operational efficiency, risks, and areas for improvement.
- Use data and insights to recommend strategies for process optimization and scalability.
Project & Change Management
- Lead operational projects, including system upgrades, process automation, and product rollouts.
- Collaborate with IT, product, and compliance teams to ensure smooth implementation of operational changes.
- Drive adoption of new tools, workflows, and technology solutions within the operations team.
Required Qualifications
- Bachelor's degree in Business Administration, Finance, Operations, or related field.
- 5+ years of operations management or operations leadership experience, preferably in fintech, banking, or financial services.
