Company Description
Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.
Our focus on quality at scale drives us to create innovative technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.
Job Description
The
Operations Manager will be an integral part of the
Hyderabad Marketing Operations team, within the
UK & Ireregion.
You will play a critical role in ensuring the efficiency, effectiveness and scalability of onsite marketing efforts. You will focus on the people, process, technology and data that drive the marketing operations function, continually seeking opportunities to optimize and improve over time.
You will be the interface between the commercial teams and the HYD Marketing Ops team, owning the stakeholder relationships, proactively seeking feedback for improvements and resolving issues as they arise.
This is a hands-on management role, in which you will be expected to:
- Manage the capacity planning for the team, including reallocating HC within the team or building the business case to grow / reduce HC as required by business need
- Ensure all campaigns and deliverables of the team are executed within defined SLAs while meeting quality expectations
- Foster a positive and enjoyable working environment, while setting high expectations for performance and nurturing the team`s technical and professional development
- Continually improve and optimize the team`s internal tools, processes, ways of working to drive efficiency and improvements in quality of execution
People Management
- Supervise and manage the HYD Sportsbook Marketing Operations & Commercial Operations teams, including recruitment, onboarding, development, reward and recognition, and performance management
- Foster a positive work environment and promote a culture of high performance and continuous improvement
- Collaborate with senior management to set performance targets and monitor progress
Campaign Execution
- Ensure that sports campaigns and deliverables of the team are executed within defined SLAs
- Oversee QA processes to ensure campaigns and deliverables meet established standards and preventing errors from reaching the customer
- Address any operational issues that may affect the quality of outputs, delivery timeframes or customer / stakeholder satisfaction
- Analyze and improve existing operational processes and systems, implementing best practice to streamline operations and reduce cost
Stakeholder Management
- Build and maintain strong working relationships, acting as the primary contact for stakeholder queries and concerns
- Ensure stakeholders are informed and engaged, with timely and effective communication on business operations, risks, issues etc.
- Analyze stakeholder needs and expectations, proactively seeking feedback and implementing improvements or optimizations accordingly
- Identify and address potential issues, facilitating negotiations and finding mutually beneficial solutions as required
Regulation and Compliance
- Ensure the business adheres to applicable regulations and legislation, implementing policies and procedures to mitigate risk
- Implement and enforce safety protocols to maintain a safe working environment
Reporting and Analysis
- Prepare regular reports on operational and team performance, including key metrics and KPIs
- Analyze data to identify trends, areas for improvement and opportunities for growth
Customer Service
- Collaborate with CS to ensure customer needs are met and issues are resolved promptly
- Monitor customer feedback and make operational adjustments as necessary
Other
- Act as a subject matter expert on tools and systems, contributing to / supporting initiatives to simplify, consolidate and streamline technology
- Continually invest in learning about the wider commercial business you are immersed in (e.g. how the business makes money, who our customers are, how other teams work etc.)
- Stay up to date with industry trends and technology advancements
Qualifications
In your role as
Operations Manager, you`ll be known for:
- Being a specialist in your functional area (e.g. Sportsbook or Gaming)
- Excellent communication, emotional intelligence and stakeholder management skills you build strong working relationships with a diverse team at all levels of seniority
- Results driven, highly organized, process orientated you will be known for getting the job done and delivering large complex projects and programmes.
- Being a trusted partner always conducting yourself with the highest level of integrity and honesty
- Your influence and persuasion skills, and your ability to present information in a clear, concise and engaging manner
- Deep knowledge of the gambling industry including products, competitors etc.
Additional Information
Diversity and equal opportunities:
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.
We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.
Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.
Benefits
At Entain we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Hyderabad, you can expect to receive great benefits like:
- Healthy and Dynamic work environment
- Great Learning and Skill development opportunities.
- Safe home pickup and home drop
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
- Onsite Travel opportunities
Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.
At Entain India, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure ourpeople across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. 
